Last Updated: November 2026

Welcome to our Refund & Cancellation Policy. This Policy forms part of our core business terms and applies to all clients purchasing custom services or digital products from GENA FOLEY trading as GENA GEORGIA (ABN: 20 908 287 275) ("we", "us", "our"). We believe in fair, clear operational boundaries for both our active builds and our passive digital resources.

1. Custom System Builds, Strategy & Onboarding

1.1 Fees for standalone strategy sessions, system audits, or consulting calls are 100% non-refundable once the session or preparation work has commenced.

1.2 Due to the intensive nature of custom technical builds and custom asset creation, deposits or onboarding fees paid to secure your project spot are non-refundable. Our work commences immediately upon payment receipt.

1.3 If a project is cancelled by the Client mid-build, the Client is liable for all hours worked and milestones reached up to the date of written cancellation, alongside an administrative exit fee of 15% of the remaining project value.

2. Digital Passive Income Products (Workbooks & Holiday Resources)

2.1 All sales of downloadable, evergreen digital products including but not limited to the You Deserve a Peaceful Life Sparkly Unicorn Workbook and the The Christmas Boundary Blueprint Resource are final and 100% non-refundable.

2.2 Because these items are delivered instantly via digital download or email link, we cannot claw back access once the file or link is provisioned to your device.

3. EU Consumer Rights & Statutory Cooling-Off Period Waiver

3.1 Under European Union Consumer Law, consumers generally have a statutory 14-day right to cancel contracts for digital services or digital content.

3.2 Express Request and Waiver: By purchasing our active system build services or our instant-access digital products, you explicitly request and agree that:

• For custom services: Performance of our services begins immediately upon your payment, and you acknowledge that you lose your right of withdrawal once the contract has been fully performed or work has structurally commenced.
• For digital products: You consent to the immediate supply of the digital download and explicitly acknowledge that you waive and lose your 14-day statutory right to cancel once the digital download or streaming access begins.

4. Consumer Law & Global Rights

4.1 For Australian clients: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy for a major failure of service.

4.2 For international clients: Refunds will be evaluated in accordance with local statutory requirements alongside the waiver terms outlined in this contract.

Business details for policy outlined above:

Sole Trader Gena Foley operating as GENA GEORGIA

ABN: 20 908 287 275

Email: hello@genageorgia.com.au

Address: PO BOX 1001 WAVERLEY GARDENS, VIC 3170 AUSTRALIA