REFUND POLICY - READ EACH CAREFULLY BASED ON YOUR PURCHASE
PHYSICAL PRODUCTS
1. Change of Mind (No Returns)
Due to the nature of our products as fillable workbooks, all sales are final. We do not accept returns, offer exchanges, or issue refunds for change of mind, accidental purchases, or personal preference. Please review the product description, images, and details carefully before checking out.
2. Damaged, Faulty, or Defective Items
We want you to receive your workbook in perfect condition. In accordance with consumer protection laws, we will gladly replace or refund items that arrive damaged, misbound, or defective.
- How to report: If your workbook is damaged during transit or has a printing defect, please contact us via email at hello@genageorgia.com.au within 14 days of delivery.
- What to include: Please provide your order number and clear photographs of the damage or printing defect.
- Resolution: Once verified, we will arrange for a replacement workbook to be shipped to you at no extra charge, or issue a full refund to your original payment method.
3. Chargebacks and Disputes
If you experience any issues with your order or delivery, please reach out to us directly first so we can resolve it for you. Filing a chargeback through your payment provider without contacting us may result in a formal dispute and the restriction of future purchases from our store.
DIGITAL PRODUCTS
These are courses, PDF files, video content, and ebooks.
Due to the nature of the digital products no refunds will be issued. Ensure you have read descriptions carefully and made an informed decision on your purchase. GENA GEORGIA is not liable for client decision making process. GENA GEORGIA has made every product clear and transparent and has access to any questions to be answered via email at hello@genageorgia.com.au
MEMBERSHIPS
If you choose to cancel your membership, under payhip's terms and conditions you will be given a grace period of 20 days should you change your mind before withdrawing access to your membership portal. I understand if the space is no longer working for you or you've got everything you've needed out of it. I'm so proud of you for committing to yourself and wish you all the best! Reach out to hello@genageorgia.com.au for any questions about membership cancellation process
COACHING/MENTORSHIP SERVICES
All coaching and mentorship payments are agreed upon between coach/mentor Gena Foley, sole trader operating as GENA GEORGIA. We make every effort to ensure the client is in a place to commit to their financial plan or pay in full agreement. Should the coaching or mentorship program be affected for a valid reason ( disruptive life circumstances, hardship), the client can choose to pause the program and commence on an agreed upon date OR cease the program and cancel payments if on a payment plan on a case by case assessment. In the event of ceasing a coaching/mentoring program and the client has paid in full, the client understands they have chosen to forfeit the paid amount. The client can choose to use their paid amount as credits towards another program in future on a case by case assessment to be discussed between the coach/mentor (Gena) and the client. I understand that life can get messy and I am here to work with you and create a respectful relationship. If you are experiencing genuine difficulties always contact your coach/mentor Gena first to come to a mutual agreement and solution that benefits both parties.
Effective as at 24 March 2026. Refund Policy may be updated from time to time. We will notify you if an update occurs via email hello@genageorgia.com.au