Healing with Gaia | Healing with Gaia Academy

Last updated: 11 November 2026

1. Introduction

Welcome to Healing with Gaia.

At Healing with Gaia and Healing with Gaia Academy, we value trust, transparency and the privacy of everyone who visits our website, explores our educational resources or becomes part of our learning community.

We are committed to handling your personal information responsibly, securely and in accordance with applicable data protection legislation.

This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our website, purchase digital products, enrol in online courses, subscribe to communications or contact us.

By using our website, you can access this Privacy Policy to understand how your information is handled and what choices and rights are available to you.

2. Who We Are

Trading name: Healing with Gaia

Educational platform: Healing with Gaia Academy

Business operator: Aiga Smite

Location: United Kingdom

Business correspondence address: online

Contact email: support@healingwithgaia.house

E-commerce platform: Payhip

For the personal information we collect and determine how to use for our own business purposes, the business operating as Healing with Gaia acts as the data controller.

Payhip and other third-party providers may also process personal information in accordance with their own privacy notices and contractual responsibilities.

If you have questions about how your information is used, please contact us using the details above.

3. Information We May Collect

Depending on how you interact with Healing with Gaia, we may collect the following categories of information.

Personal and Contact Information

• Your name
• Email address
• Billing address or billing country, where required
• Contact details you voluntarily provide
• Information included in enquiries or correspondence

Purchase and Transaction Information

When you purchase a digital product or enrol in a course, we may receive:

• Details of purchased products or courses
• Order numbers and transaction references
• Payment status
• Purchase dates and amounts
• Billing and tax-related information
• Refund or customer support records

Payments are handled by secure third-party payment processors.

We do not require customers to disclose their complete payment card details directly to us.

Student and Course Information

When you enrol in Healing with Gaia Academy, information processed through the learning platform may include:

• Student account details
• Course enrolments
• Lesson progress and completion records
• Certificate information
• Learning-related messages or feedback, where applicable

This information helps us provide course access and administer the learning experience.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically through the website platform and any enabled analytics or security services.

This may include:

• IP address
• Browser and device information
• Pages visited
• Referring website information
• General website usage and interaction data
• Cookies or similar technologies

The particular information collected depends on the services and settings in use.

Marketing Preferences

If you subscribe to our newsletter or other marketing communications, we may collect your email address, subscription preferences and relevant consent or opt-out records.

We use this information to manage communications in accordance with applicable marketing and privacy laws.

4. How We Collect Information

We may obtain personal information when you:

• Visit our website
• Purchase an online course or digital product
• Create or access a student account
• Subscribe to our newsletter
• Contact us by email or through our website
• Submit feedback or an enquiry
• Interact with our content or services

We may also receive relevant transaction, enrolment or technical information from Payhip, payment processors and other service providers involved in delivering our products.

Where information is obtained from another source, we will provide any additional privacy information required by law.

5. How We Use Your Information

We use personal information only where we have an appropriate purpose and lawful basis.

The main purposes include:

Processing Orders and Payments

To administer purchases, provide order confirmations, arrange access to digital content and handle payment-related enquiries.

Providing Online Courses

To enrol students, maintain course access, record learning progress where supported and issue applicable completion certificates.

Customer Support

To respond to questions, resolve technical difficulties, manage complaints and assist customers with purchased resources.

Business Administration

To maintain financial records, manage refunds, comply with legal obligations and operate our business responsibly.

Website Improvement

To understand how visitors use our website, maintain its functionality, improve navigation and develop our educational offerings.

Marketing Communications

To share relevant educational updates, new course announcements, special offers and other Healing with Gaia news where permitted by law.

We do not treat a customer's acceptance of our Terms & Conditions as automatic consent to receive optional marketing emails.

6. Our Lawful Bases for Processing

Under the UK GDPR, personal information must be processed using an appropriate lawful basis.

Depending on the circumstances, we may rely on:

Contractual Necessity

Where processing is necessary to fulfil a purchase, provide access to an enrolled course or deliver a requested digital product.

Legal Obligations

Where we must maintain information to comply with tax, accounting, consumer protection or other applicable legal requirements.

Legitimate Interests

Where processing is reasonably necessary for operating and improving our business, providing customer support, maintaining security or preventing misuse, provided those interests are not overridden by individuals' rights and freedoms.

Consent

Where you have provided valid consent for a specific purpose, such as certain marketing activities or non-essential tracking technologies.

Where we rely on consent, you may withdraw it at any time.

Withdrawing consent does not affect processing that was lawful before withdrawal.

7. Online Courses and Student Data

Healing with Gaia Academy provides independent online educational courses through Payhip.

When you enrol, information such as your name, email address, course enrolment and learning progress may be processed to deliver the learning experience.

Your information may also be used to:

• Provide access to purchased courses
• Maintain relevant student records
• Support completion tracking
• Issue Certificates of Completion
• Respond to course-related questions

Student information is used for legitimate educational and administrative purposes.

Course completion certificates may display a student's name, course title, date of completion and relevant certificate identification details.

We do not publish students' personal information or course records publicly without an appropriate lawful basis.

8. Digital Products and Downloads

When you purchase digital wellness guides, journals, workbooks or other downloadable resources, the information necessary to process your order and provide the purchased content will be processed.

We may retain relevant purchase records for customer support, financial administration and compliance with applicable law.

Digital downloads are delivered through Payhip or other clearly identified delivery systems.

9. Newsletter and Marketing Communications

We may offer newsletters, educational updates, Academy announcements and information about new products.

Marketing emails are sent only where we have an appropriate legal basis and the communication is permitted under applicable electronic marketing rules.

Where required, we will obtain your consent.

In limited circumstances, we may contact existing customers about our own similar products or services where the legal requirements for the existing-customer marketing exception are satisfied.

Every marketing email will provide a straightforward method of unsubscribing or opting out.

You may withdraw marketing consent or object to direct marketing at any time.

Unsubscribing from promotional emails does not prevent us from sending necessary transactional messages, such as purchase confirmations or important course-access information.

We may retain minimal suppression-list information to ensure that your decision not to receive marketing is respected.

10. Cookies and Website Analytics

Our website and the services supporting it may use cookies and similar technologies.

These technologies can help with:

• Essential website functions
• Shopping-cart and checkout processes
• Account authentication and security
• Remembering permitted preferences
• Understanding website usage
• Analytics or marketing functionality, where enabled

Some technologies are essential for providing the services you request.

Others may require your consent or be subject to a specific legal exception and associated safeguards, including an appropriate method of objecting.

Where required, visitors will be provided with information and meaningful choices before relevant technologies are used.

You may also manage certain cookies through your browser settings.

Details of actual cookies and tracking services should be available through the website's applicable cookie information or consent controls.

11. Payment Processing

Payments for Healing with Gaia products are processed through the secure payment services connected to our Payhip store.

Payment providers may collect and process the information necessary to authorise payments, prevent fraud, provide transaction records and meet their legal obligations.

We may receive confirmation that a payment has been completed, together with relevant order and transaction information.

Payment providers process personal information according to their own privacy policies.

Customers are encouraged to review the privacy information provided by their chosen payment service.

12. Sharing Personal Information

We may share personal information with trusted service providers where necessary for the operation of our business.

Depending on the services enabled, these may include:

• Payhip, for e-commerce and course delivery
• Payment processors
• Email and newsletter service providers
• Website hosting and technical support providers
• Analytics or security services
• Accounting or professional advisers
• Relevant authorities where disclosure is legally required

We only share personal information where there is an appropriate lawful basis.

We do not disclose customer information to unrelated third parties for their own marketing purposes without a lawful basis and any required consent.

Third-party providers may have their own independent legal responsibilities relating to personal data.

13. International Data Transfers

Some technology providers used to deliver our website, courses, payments or communications may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable UK data protection law.

Depending on the destination and provider, this may involve a recognised adequacy arrangement or appropriate contractual safeguards, such as an International Data Transfer Agreement or an applicable UK Addendum.

Information about relevant safeguards may be requested using our contact details.

The particular transfer arrangements depend on the providers actually used by our business.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting applicable legal, accounting and contractual obligations.

Retention depends on the category of information.

Purchase and Financial Records

These are retained for the period required by applicable tax and accounting rules and longer where a lawful reason requires it.

Student and Course Records

These may be retained while the relevant course access remains active and for an appropriate subsequent period for administration, customer support or legal purposes.

Customer Enquiries

These are retained for the period reasonably necessary to respond to the enquiry and manage related correspondence or disputes.

Marketing Information

Subscription details are retained while a valid marketing relationship exists, unless a shorter period applies.

Limited information may be retained to honour unsubscribe or objection requests.

Website and Analytics Information

Retention depends on the particular technologies and service settings used.

When personal information is no longer required, we will delete, anonymise or securely archive it as appropriate, subject to legal retention requirements.

15. Protecting Your Information

We take the security of personal information seriously.

We use reasonable organisational and technical measures appropriate to the information we handle, including access controls and the security features provided by our relevant service providers.

We aim to protect information against unauthorised access, alteration, loss, misuse and disclosure.

However, no internet-based service can guarantee absolute security.

If a personal data breach occurs, we will assess it and take the steps required by applicable data protection law, including notifying affected individuals or the relevant authority where legally necessary.

16. Sensitive Personal Information

Some holistic wellbeing topics involve personal health experiences, emotional wellbeing or other sensitive matters.

We do not require customers to disclose medical diagnoses, health histories or other sensitive personal information merely to purchase our general educational courses and digital resources.

Please avoid including unnecessary sensitive information in ordinary website enquiries or course communications.

If we offer services that require the collection of health-related or other special-category personal data, we will explain the relevant processing, lawful basis, additional legal condition and appropriate safeguards.

Such information will be handled with particular care and will not be used for unrelated marketing purposes without an appropriate lawful basis.

17. Children's Privacy

Our general educational products and services are primarily designed for adults exploring holistic living and personal development.

Where a parent or guardian purchases resources for family use, we may process the adult purchaser's information for order administration.

We do not knowingly seek unnecessary personal information from children.

Where services are made available directly to children, we will take account of applicable children's privacy requirements, including age-appropriate information and relevant parental authorisation requirements.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the situation.

18. Your Data Protection Rights

Under applicable UK data protection law, you may have the following rights:

Right to Be Informed

To receive clear information about how your personal data is collected and used.

Right of Access

To request access to personal information we hold about you.

Right to Rectification

To request correction of inaccurate or incomplete personal information.

Right to Erasure

To request deletion of personal information in circumstances where the law provides this right.

Right to Restrict Processing

To request that certain processing of your information be restricted.

Right to Data Portability

To receive certain personal information in a structured, commonly used and machine-readable format where this right applies.

Right to Object

To object to processing based on legitimate interests in appropriate circumstances.

You also have the right to object to the processing of your personal data for direct marketing purposes at any time.

Rights Relating to Automated Decision-Making

You may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

These rights are subject to applicable conditions and legal exceptions.

To exercise your rights, please contact us using the email address provided in this policy.

We may request reasonable information to verify your identity before disclosing personal data.

We will respond without undue delay and within the time limits required by applicable law, normally within one calendar month, subject to permitted extensions.

19. Complaints and Concerns

If you have concerns about how your personal information is handled, we encourage you to contact us first so that we can investigate and seek to resolve the issue.

You also have the right to raise concerns with the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: https://ico.org.uk

We will handle data protection complaints in accordance with applicable legal requirements.

20. External Websites and Social Media

Our website may contain links to external websites, educational resources and social media platforms.

These may include Facebook, Instagram, YouTube, TikTok, Threads and other services.

When you visit an external platform, its own privacy policy and data-processing practices will apply.

We encourage you to review those policies before providing personal information.

We are responsible for our own handling of personal data but do not control the independent privacy practices of external organisations.

21. Automated Decision-Making

Where we use any automated tools to support website operation, administration or marketing, we will comply with applicable transparency and data protection obligations.

If we carry out solely automated decision-making that has legal or similarly significant effects on individuals, we will provide the additional information and safeguards required by law.

22. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology providers, business practices or legal obligations.

The most recent version will be published on our website with an updated revision date.

Where required by law, we will provide additional notice before introducing material changes to how personal information is processed.

23. Contact Us

For questions about this Privacy Policy, personal data requests or privacy-related concerns, please contact:

Healing with Gaia

Healing with Gaia Academy

Business operator: Aiga Smite

Email: support@healingwithgaia.house

Business correspondence address: online

We welcome questions and are committed to respecting your privacy and personal information.

Thank you for trusting Healing with Gaia.

We believe that meaningful wellbeing begins with awareness, respect and conscious choices.

These values also guide the way we approach your privacy.

Healing with Gaia — Learn. Grow. Transform. 🌿