Healing with Gaia | Healing with Gaia Academy

Last updated: 11 November 2026

1. Introduction

Thank you for choosing Healing with Gaia.

At Healing with Gaia and Healing with Gaia Academy, we are committed to providing thoughtfully created educational resources, online courses and digital products that inspire holistic wellbeing, conscious living and personal growth.

We want every customer to feel informed and confident when making a purchase.

This Refund & Cancellation Policy explains your rights and our procedures regarding cancellations, refunds and access to digital products.

Please read this policy carefully before completing a purchase.

2. Our Digital Products

Healing with Gaia offers digital educational products, including:

• Self-paced online courses through Healing with Gaia Academy
• Digital wellness and holistic lifestyle guides
• Downloadable journals and workbooks
• Educational resources and personal development materials
• Digital product bundles

These products are supplied electronically through Payhip or another delivery method identified at the time of purchase.

Unless otherwise stated, no physical products are delivered.

3. Your Right to Cancel

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have the right to cancel eligible online digital-content purchases within 14 days of entering into the contract, without providing a reason.

However, different rules apply when digital content is supplied during this cancellation period.

Where you expressly consent to receiving digital content immediately, acknowledge that beginning supply will result in the loss of your statutory cancellation right, and the other legal requirements have been satisfied, your right to cancel under these regulations ends once supply begins.

Where these requirements have not been met, your statutory cancellation rights remain unaffected.

This policy does not exclude or limit any rights provided by applicable consumer protection legislation.

4. Online Course Purchases

Healing with Gaia Academy offers self-paced educational courses, which may include written lessons, downloadable materials, practical exercises and other learning resources.

Where immediate course access constitutes the supply of digital content and the statutory conditions described above have been met, the 14-day change-of-mind cancellation right ends when supply begins.

After that point, we do not ordinarily offer discretionary refunds solely because:

• You have changed your mind.
• You have decided not to complete the course.
• You no longer have sufficient time to study.
• You have not accessed every lesson.
• The course does not match personal expectations that were not part of its advertised description.

We encourage you to read the course description, curriculum, learning format and access conditions carefully before enrolling.

If the course is faulty, materially different from its description or cannot be supplied as agreed, your statutory rights and remedies remain fully protected.

5. Downloadable Guides, Journals and Workbooks

Our digital guides, journals and downloadable resources are generally made available following successful payment.

Where digital content has begun to be supplied with the legally required consent, acknowledgement and confirmation, the statutory change-of-mind cancellation right may have ended.

In these circumstances, we do not ordinarily provide discretionary refunds for purchases made in error, changes of mind or personal preferences.

However, this does not affect your rights where digital content is faulty, not as described or otherwise fails to meet applicable legal requirements.

6. Faulty, Incorrect or Inaccessible Products

We want every customer to receive the digital content they purchased.

If you experience a problem, including:

• A missing or inaccessible download
• A corrupted or defective file
• Difficulty accessing a purchased course
• Content that is materially different from its advertised description
• Missing content that formed part of the agreed purchase

Please contact us using the details provided below.

We will investigate the issue and aim to resolve it promptly.

Depending on the circumstances, this may involve restoring access, providing a working replacement, correcting the content or offering another remedy required by law.

Under the Consumer Rights Act 2015, customers may be entitled to repair or replacement of faulty digital content, or an appropriate price reduction or refund where the legal conditions for those remedies are met.

7. Accidental and Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us with your transaction details.

We will review duplicate payments and arrange an appropriate refund where payment has been taken incorrectly.

If you purchase the wrong product, please contact us as soon as possible.

Where a statutory cancellation right remains available, we will respect that right.

In other cases, we may consider a discretionary refund or alternative resolution, depending on the circumstances.

8. Bundles and Promotional Offers

Digital product bundles and promotional purchases are subject to the same statutory protections as other eligible digital purchases.

Where a bundle contains several products, any refund entitlement will be assessed according to the nature of the purchase, the content supplied and applicable law.

Purchasing a product during a sale or under a Founding Student Offer does not reduce your statutory consumer rights.

Discounts introduced after a completed purchase do not ordinarily entitle earlier customers to a refund of the price difference.

9. How to Request a Cancellation or Refund

To request assistance, a cancellation or a refund, please contact:

Healing with Gaia

Email: support@healingwithgaia.house

Contact page: https://payhip.com/healingwithgaia/contact

Where possible, please include:

• Your name
• The email address used at checkout
• The product or course title
• Your order number or transaction reference
• A description of the issue, where relevant

You do not need to provide a reason when exercising a statutory right to cancel.

A clear statement communicating your decision to cancel is sufficient. You may also use the optional cancellation form below.

We aim to respond to customer enquiries within three working days.

This response target does not extend any statutory deadline.

10. Refund Processing

Where a valid statutory cancellation is exercised, any refund due will be issued without undue delay and within 14 days of our being informed of the cancellation.

Where a refund or price reduction is due under the Consumer Rights Act 2015 for digital content, we will issue the applicable refund within the period required by law.

Refunds will normally be returned using the original payment method unless you expressly agree otherwise.

No fee will be charged for a refund required by law.

Your payment provider or bank may require additional processing time before the funds appear in your account.

11. Course Access Following a Refund

Where a course purchase is cancelled or refunded, access to the relevant course and its downloadable materials may be withdrawn, where appropriate and legally permitted.

If a refund relates only to a particular part of a purchase, any remaining access will be handled according to the agreed terms and applicable consumer rights.

This does not affect any rights that customers retain under law.

12. Preorders and Future Courses

If we offer courses or digital resources for preorder, the expected availability date and any relevant conditions will be explained before purchase.

Statutory cancellation rights will apply according to the nature and timing of the supply.

If we cannot provide a purchased product as agreed, we will contact affected customers and offer the remedy required by applicable law, including a refund where appropriate.

13. Your Statutory Consumer Rights

Nothing in this Refund & Cancellation Policy excludes, restricts or overrides your statutory rights under applicable consumer protection legislation.

This includes relevant rights arising under:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Other applicable consumer protection legislation

These rights apply regardless of whether a product was purchased at its regular price, a promotional price or through a special introductory offer.

14. Optional Cancellation Form

You may use the following form if you wish to cancel an eligible purchase, although you are not required to use it.

To: Healing with Gaia

Email: support@healingwithgaia.house

I hereby give notice that I wish to cancel my contract for the following digital product or online course:

Product or course name:

Order number:

Date of purchase:

Customer name:

Customer address:

Date of cancellation request:

Please send this information to our business contact email.

This form is intended to make cancellation requests straightforward and does not limit any other lawful method of notifying us.

15. Contact Us

If you have questions about a purchase, refund or cancellation, please contact us before or after placing your order.

We are happy to clarify product descriptions, course formats and access arrangements.

Healing with Gaia

Healing with Gaia Academy

Email: support@healingwithgaia.house

Business correspondence address: online

We are committed to handling customer enquiries fairly, transparently and professionally.

Thank you for choosing Healing with Gaia.

We appreciate your trust in our educational resources and look forward to supporting your journey of learning, reflection and personal growth.

Learn. Grow. Transform. 🌿



This policy should be read alongside our Terms & Conditions, Privacy Policy and Disclaimer.