PRIVACY POLICY
KHLOO | Love. Lies. Evidence.
Last updated: October 25, 2026
1. Who We Are
KHLOO is a digital entertainment brand operated by THELLA, based in the Philippines.
We respect your privacy and are committed to handling personal information responsibly.
For questions about this Privacy Policy or your personal information, contact:
Email: connect.thekhloo@gmail.com
Store: https://payhip.com/theKHLOO
2. Information We Collect
When you purchase a KHLOO product or contact us, we may receive or process:
- Your name and email address.
- Order details, purchased products and transaction references.
- Billing country or location information where needed for transactions and applicable taxes.
- Information you voluntarily provide through customer support messages.
- Technical or usage information processed through our ecommerce platform.
Payment details are handled by the applicable payment service providers. KHLOO does not need to receive your full payment card number to fulfill an order.
3. How We Use Your Information
We use personal information where necessary to:
- Process purchases and provide access to digital products.
- Send order confirmations and download information.
- Respond to customer questions and resolve download problems.
- Investigate payment disputes, refunds and unauthorized transactions.
- Maintain accurate accounting and business records.
- Meet applicable legal, tax and regulatory obligations.
- Protect our storefront from fraud, misuse and security incidents.
If we introduce optional marketing emails, we will provide applicable notices and choices before using customer information for those communications.
4. Ecommerce and Payment Providers
Our storefront operates through Payhip, and payments are processed using connected payment providers, including PayPal.
These providers process information necessary to operate their services, facilitate transactions, prevent fraud and meet their own legal obligations.
Their handling of personal information is also governed by their respective privacy policies.
For more information, refer to:
5. Sharing Personal Information
We may disclose information to service providers where reasonably necessary to process orders, deliver files, manage customer support, maintain business records, prevent fraud or comply with legal obligations.
We do not offer customer personal information for sale.
Personal information may also be disclosed where required by law, a valid legal process or a legally authorized regulatory request.
6. Cookies and Analytics
Our storefront may use essential cookies and related technologies operated by Payhip and its service providers to enable website functions, checkout and security.
Additional analytics or advertising technologies may be introduced in the future. If implemented, this notice will be updated and any consent or privacy choices required by applicable law will be provided.
7. Data Retention and Security
We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, legitimate business records, legal compliance, dispute resolution and related purposes.
Some transaction records may need to be retained for periods required by applicable accounting and tax laws.
We use reasonable safeguards and restrict access to customer information to authorized purposes. No online system can guarantee absolute security.
8. Your Privacy Rights
Depending on the applicable law, you may have rights to:
- Request information about the personal data we process.
- Access or correct inaccurate personal information.
- Request deletion, blocking or restriction where legally available.
- Object to certain processing activities.
- Withdraw consent where processing relies on your consent.
- Exercise other applicable rights, including data portability or filing a complaint with a competent authority.
To submit a privacy request, contact connect.thekhloo@gmail.com.
Certain records may need to be retained when required by law or necessary to resolve legitimate claims or transactions.
9. International Customers
KHLOO is operated from the Philippines and serves international customers.
Information associated with purchases may be processed through third-party service providers operating in other countries.
Where applicable, we will comply with legal requirements governing international data processing and transfers.
10. Children's Privacy
KHLOO's products and storefront are not directed specifically to children.
If we become aware that personal information has been collected from a child in circumstances that require parental consent or other legal protection, we will take appropriate action under applicable law.
11. Changes to This Policy
We may revise this Privacy Policy as our services, technology or legal obligations change.
The current version will be posted on this page with its latest update date.
12. Contact
For privacy questions, correction requests or other concerns, contact:
KHLOO
Email: connect.thekhloo@gmail.com
Website: https://payhip.com/theKHLOO