REFUND & DIGITAL DELIVERY POLICY

KHLOO | Love. Lies. Evidence.

Last updated: October 25, 2026

1. About Our Products

KHLOO is a digital entertainment brand operated by THELLA ONLINE STORE.

We sell original downloadable romantic mystery and detective case-file games.

All KHLOO products are delivered digitally. No physical products are shipped.

Please read the product description, difficulty level, included materials, and file requirements before completing your purchase.

2. How Digital Delivery Works

Once your payment has been successfully processed:

1. You will be directed to a download page containing your purchased digital materials.
2. A purchase confirmation email with a link to your downloads will ordinarily be sent to the email address entered at checkout.
3. You can use the download link to access your purchased files, subject to applicable access restrictions.

Please provide an accurate email address during checkout.

If your payment is pending, access may be delayed until the payment processor confirms the transaction.

3. If You Cannot Access Your Download

If your download link is missing or not working:

1. Check your inbox, spam, junk, and promotions folders for your Payhip receipt.
2. Return to the download page provided immediately after checkout, if still available.
3. Try opening the link using another browser or device.
4. Contact connect.thekhloo@gmail.com if the problem continues.

Please include your order reference, purchase email address, and a description of the issue.

Do not send complete payment card numbers or other sensitive payment credentials.

4. Change-of-Mind Refunds

Because KHLOO products are downloadable digital materials that can be accessed immediately after purchase, we generally do not offer discretionary refunds solely for a change of mind once the purchased digital content has been successfully provided.

Examples include:

• Purchasing a mystery and later deciding not to play it.
• Changing your mind about the story, genre, or difficulty after receiving an accurately described product.
• Deciding you no longer want the purchased files.

This policy does not exclude refunds or other remedies required by applicable consumer-protection laws.

5. Defective, Incomplete, or Incorrect Products

If your purchased product:

• Is missing essential advertised files;
• Contains a material technical defect that prevents reasonable use;
• Cannot be accessed despite reasonable troubleshooting;
• Is materially different from its advertised description; or
• Contains a substantial content defect that prevents the advertised investigation from being completed;

please contact KHLOO for assistance.

We will review the issue and, where appropriate, provide corrected files, replacement access, a refund, or another remedy required under applicable law.

6. Duplicate or Incorrect Purchases

If you accidentally purchase the same product twice, contact KHLOO with both order references.

We will review confirmed duplicate charges or purchases and determine an appropriate resolution.

If you receive a product different from the one purchased, contact us so we can investigate and correct the order or provide an applicable remedy.

7. Product Corrections and Updated Files

KHLOO may release corrected versions of its digital products to resolve errors, improve usability, or address missing or inaccurate material.

Where supported by the delivery platform, customers who previously purchased an affected product may access an updated version through their original download link.

For significant corrections, KHLOO may contact affected customers using the order email address.

8. Requesting a Refund or Remedy

To submit a request, email:

connect.thekhloo@gmail.com

Please include:

• Your order reference;
• The email address used during purchase;
• The product title;
• A brief explanation of the issue; and
• Relevant screenshots, where helpful.

We will review requests individually, taking into account the purchase circumstances, the nature of the reported problem, and applicable consumer rights.

If a refund is approved, it will be processed through the relevant payment provider where supported.

The time required for refunded funds to appear in your account depends on the payment provider and your financial institution.

9. Payment Disputes

If you believe a charge is unauthorized or incorrect, contact KHLOO or your payment provider promptly.

We encourage customers to contact us about product or delivery concerns so we can attempt to resolve them.

Nothing in this policy restricts your right to raise a legitimate payment dispute or seek a legally available consumer remedy.

10. Consumer Rights

Nothing in this policy excludes, limits, or overrides mandatory rights available under applicable consumer-protection laws.

Customers may be entitled to repair, replacement, refund, or other legally required remedies for defective or nonconforming products.

11. Contact

For download problems, purchase questions, file corrections, and refund requests:

KHLOO

Email: connect.thekhloo@gmail.com

Store: https://payhip.com/theKHLOO