Last updated: 9 September 2026

This policy explains how cancellations and refunds are handled for digital products purchased from Everyday Answers.

1. Digital products

Everyday Answers sells digital products that are supplied electronically, normally by immediate download following purchase.

Because digital products can be accessed immediately, different cancellation rules apply to them compared with physical goods.

2. Your right to cancel

Where UK consumer law applies, you would normally have a 14-day cancellation period for a distance contract.

However, if you expressly request and consent to the digital content being supplied during that cancellation period and acknowledge that you will lose your right to cancel once supply begins, your right to cancel will end when supply of the digital content begins.

3. Change-of-mind refunds after download

Where you have given the required consent and acknowledgement and supply of the digital content has begun, we do not normally offer a refund simply because you have changed your mind, decided you no longer want the product, or have not used it.

This does not affect your statutory rights.

4. Faulty or incorrectly described digital content

Nothing in this policy limits your legal rights.

If digital content is faulty, not as described or does not otherwise conform to the contract, you may have rights to a remedy under applicable consumer law.

Please contact Everyday Answers and explain the problem so that we can investigate and provide an appropriate remedy where required.

5. Download or access problems

If you have purchased a product but cannot access or download it, please contact Everyday Answers.

Where possible, we will first try to resolve the problem by helping you access your purchase or by providing the digital product again.

6. Duplicate or incorrect charges

If you believe you have been charged more than once for the same purchase or there has been an incorrect charge, please contact us with the details so that we can investigate.

Where an incorrect or duplicate payment is confirmed, an appropriate refund will be arranged.

7. Requesting a refund or assistance

To request assistance or discuss a refund, please contact Everyday Answers using the contact details provided through our store.

Please include your name, the email address used for the purchase, the product purchased and a brief explanation of the issue.

Refund requests will be considered in accordance with this policy and your applicable statutory rights.

8. Processing refunds

Where a refund is due and approved, it will normally be returned using the original payment method. The time taken for the funds to appear may depend on the payment provider.

9. Your statutory rights

Nothing in this Refund & Digital Products Policy excludes, restricts or replaces any rights or remedies that you have under applicable consumer law.