Privacy Policy

Independent Retail

By Oscar Pinto-Hervia OBE

Last updated: 29 October 2026

1. Introduction

Independent Retail respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use and protect information when you visit our online store, purchase a digital product or contact us.

2. Information We Collect

When you purchase a product or contact us, we may collect:

• Your name and email address.
• Order details and purchase history.
• Payment confirmation and transaction information.
• Messages submitted through our contact form.
• Basic website usage information provided by our selling platform.

3. How We Use Your Information

We use your information to:

• Process and confirm purchases.
• Deliver digital products.
• Respond to enquiries and refund requests.
• Maintain necessary financial and business records.
• Improve our products and customer experience.

Our legal bases include fulfilling our contract with you, complying with legal obligations and legitimate business interests where appropriate.

4. Payments and Third Parties

Our online store operates through Payhip.

Payments are processed securely using Stripe.

We do not receive your complete payment card details.

These providers process information in accordance with their respective privacy policies.

We may also share information with service providers where necessary to operate our business or comply with legal requirements.

5. Marketing Communications

Purchasing a product does not automatically mean you have agreed to receive promotional emails.

Where marketing consent is required, we will request it separately.

You may unsubscribe from marketing communications at any time.

6. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer service and comply with legal, accounting and tax requirements.

Some service providers may process information outside the United Kingdom, subject to applicable data protection requirements.

7. Your Rights

Under applicable UK data protection law, you may have rights to:

• Access your personal information.
• Request corrections.
• Request deletion where applicable.
• Restrict or object to certain processing.
• Request transfer of your information.
• Withdraw consent where processing relies on consent.

You can contact us through the Contact page to exercise these rights.

You also have the right to raise concerns with the UK’s Information Commissioner’s Office.

8. Cookies

Our online selling platform may use cookies and similar technologies to operate the store and support its services.

Further information is available through the relevant platform privacy and cookie notices.

9. Contact

For questions about your personal information, please use the Contact page on our website or the support email provided on your purchase receipt.

Independent Retail

Oscar Pinto-Hervia OBE