Refund Policy

At Aurora OmniStudio, we prioritize your satisfaction with every product you receive. If you encounter any issues with your order, particularly if a product has arrived damaged or flawed due to a manufacturing error, we are here to assist you. Please review the following information regarding our refund policy:

Eligibility for Refunds:

If a product has arrived damaged or flawed due to a manufacturing error, you may be eligible for a refund or free replacement, including shipping costs. To qualify for a refund or replacement, please contact us within 30 days of delivery. Provide your order number and clear photos showing the issue with the damaged item. If multiple products with the same design are affected, an additional photo or video showing all affected items in one frame will be required for confirmation purposes.

Return Shipping:

If you are returning a damaged item, we will cover the return shipping costs. Please ensure that the item is securely packaged for return shipment to prevent further damage. The return address is listed on the shipping label that came with your package.

Refund Process:

Upon receiving your request for a refund or replacement and the necessary documentation, our customer support team will guide you through the process. We will work diligently to resolve the issue and ensure your satisfaction with our products.

Exceptions:

Please note that we will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. We encourage customers to review their orders carefully before completing their purchase to avoid any issues.

Contact Us:

If you have received a damaged or flawed item and need assistance, please contact us. We are committed to resolving the issue promptly and ensuring that you are satisfied with your shopping experience with us.