Return Policy

At Aurora OmniStudio, we strive to ensure that every product you receive meets your expectations. If you encounter any issues with your order, we are here to assist you. Please review the following information regarding our Return Policy:

Eligibility for Returns:

If you discover a problem with your order within 30 days of product delivery, we are happy to offer a free replacement or a refund. To qualify for a replacement or refund, please read the Refund Policy, where the terms for returning products are described in more detail, and contact us within the specified timeframe and provide the necessary photo proof of the issue.

Exceptions:

Please note that returns and exchanges are not supported for reasons such as ordering the wrong size or color, or simply changing your mind about a purchase. We encourage customers to review their orders carefully before completing their purchase to avoid any issues.

Return Shipping:

If you need to return a damaged item, we will cover the return shipping costs. It's important to ensure that the item is securely packaged to prevent further damage during transit. The return address is listed on the shipping label that came with your package.

Refund Process:

Upon receiving your request for a replacement or refund and the required documentation, our customer support team will assist you through the process. We are committed to resolving any issues promptly and ensuring your satisfaction with our products.

Contact Us:

If you have received a damaged or flawed item and need assistance, please don't hesitate to contact us. Our dedicated team is here to help and ensure that your experience with us is a positive one.