REFUND, RETURN & CANCELLATION POLICY

Last Updated: August 9, 2026

Thank you for shopping with IAmStephCreates. Please review this policy before purchasing.

DIGITAL PRODUCTS

Due to the nature of digital products, purchases are generally final once the digital content has been made available for download or access.

We generally do not provide refunds or exchanges because a customer:

• Changed their mind
• Purchased the wrong product
• Does not have compatible software or equipment
• Does not know how to use the required software
• No longer needs the product

However, if you receive an incorrect file, a file is corrupted, or there is another verified technical problem with the product we supplied, please contact us. We will make reasonable efforts to correct the issue.

Nothing in this policy limits refund or cancellation rights that you may have under applicable law.

PHYSICAL PRODUCTS

If your physical order arrives damaged, defective, or materially incorrect because of an error on our part or our fulfillment provider's part, contact us within 3 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem
• Photographs of the packaging when relevant

After reviewing the issue, we may offer an appropriate resolution, which could include a replacement or refund depending on the circumstances and applicable law.

CUSTOM & PERSONALIZED PRODUCTS

Custom-made and personalized products generally cannot be returned, exchanged, or canceled because of buyer preference once production has begun.

If we make an error in the personalization or the item arrives damaged or defective, please contact us so we can review the issue.

Customers are responsible for checking spelling and personalization details before submitting an order.

WRONG ADDRESS

Customers are responsible for providing an accurate shipping address.

Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before they can be resent.

LOST OR MISSING PACKAGES

If tracking shows unusual delays or your package appears to be missing, contact us so we can help determine the appropriate next steps with the shipping or fulfillment provider.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors when appropriate, and with the carrier.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel a physical order.

We cannot guarantee cancellation after an order has entered production, fulfillment, or shipping.

Digital orders generally cannot be canceled after digital content has been supplied or made available, subject to applicable consumer law.

CONTACT

For order issues, contact:

IAmStephCreates

Email: Iamstephcreates@gmail.com

Please include your order number when contacting us.