Refund and Remedy Policy
Last updated: 11 August 2026
Kiwi Work Toolkit sells downloadable digital products. We want customers to receive products that are accessible and materially match their description.
Digital Products and Change of Mind
Because our products are delivered digitally and can generally be accessed immediately after purchase, we do not normally provide refunds simply because you change your mind, decide you no longer need the product, or fail to use it.
Faulty or Incorrect Products
If your purchased product:
• is corrupted or cannot reasonably be accessed;
• is materially different from the product description;
• contains a significant fault that prevents its intended use; or
• you receive the incorrect files,
please contact us at kiwiworktoolkit@gmail.com with details of the issue.
We will assess the problem and, where appropriate, may provide replacement files, assistance to resolve the issue, or another remedy.
New Zealand Consumer Rights
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable New Zealand law, including the Consumer Guarantees Act 1993 where it applies.
If you are entitled to a remedy under applicable law, this policy does not remove that entitlement.
Before Requesting a Remedy
Please check that you have compatible software for the file formats included with your purchase and that the files have downloaded correctly.
We will reasonably assist with genuine download or access problems.
Unauthorised Sharing
Refunds will not be provided as a way to obtain and retain access to paid digital resources without payment.
Your purchase remains subject to the Kiwi Work Toolkit Digital Product Licence and Terms & Conditions.
Contact
For purchase problems or refund/remedy enquiries:
Kiwi Work Toolkit
New Zealand