Refund Policy

Effective Date: 30 June 2026

At Mini Minds, we are committed to providing high-quality, evidence-informed services and digital resources for families. Please read this Refund Policy carefully before making a booking or purchase.

1. Services (1:1 Sessions, Coaching, and Workshops)

We understand that life with children can be unpredictable. Our refund and cancellation guidelines are:

Cancellations with 24+ hours’ notice: You may reschedule your session or request a credit for a future session.
Late cancellations (less than 24 hours’ notice): Sessions may be charged in full and are generally not refundable.
No-shows: If you do not attend your scheduled session, the full fee will be charged.
Exceptional circumstances: We may, at our discretion, offer a reschedule or partial refund in cases such as illness or emergencies.

2. Payment Plans

If you are on a payment plan:

All instalments remain payable once the service has been booked and commenced.
Services may be paused if payments are missed until the account is brought up to date.
Refunds will not be provided for services already delivered or accessed.

3. Digital Products (Downloads, Courses, and Resources)

Due to the nature of digital products:

All digital downloads and online resources are non-refundable once purchased.
This includes worksheets, guides, templates, and online courses.
If you experience a technical issue accessing your purchase, please contact us and we will help resolve it.

4. Workshops and Events

Cancellations made 7 days or more before a workshop may be eligible for a refund or credit.
Cancellations within 7 days of the event are generally non-refundable.
If Mini Minds cancels or reschedules a workshop, you will be offered a transfer to a new date or a full refund.

5. Consumer Guarantees Act (New Zealand)

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

If a service or product is faulty, not as described, or does not meet reasonable expectations, you may be entitled to a remedy such as a refund, replacement, or re-performance of the service.

6. How to Request a Refund

To request a refund or discuss your situation, please contact us:

Mini Minds

Email: minimindsnz@yahoo.com

Auckland, New Zealand

Please include your name, booking details, and reason for your request.

7. Changes to This Policy

Mini Minds may update this Refund Policy from time to time. The latest version will always be available on our website.