Effective Date: 2 November 2026

1. Digital-Only Products

R3GOLA WORKS supplies electronically delivered products, including editable documents, templates, operational forms, procedures, guidance materials, and ZIP/PDF files, as described in each individual product listing.

A digital-only purchase contains no physical goods. No physical shipping or delivery charge applies.

2. What You Will Receive

The relevant product listing identifies the edition, included materials, file formats, and applicable limitations.

Customers should review the product description and any compatibility requirements before purchasing.

Purchasing a food-safety documentation toolkit does not, by itself, establish food-safety certification, regulatory approval, or guaranteed compliance with applicable legislation.

3. Delivery Method and Timing

Following successful payment confirmation, purchased digital files are normally made available promptly through the Payhip download facility.

Payhip normally issues an email receipt containing access instructions or a download link.

Payment verification, email delivery, or technical problems may occasionally delay access.

Any agreed delivery period and rights under applicable law, including section 46 of South Africa's Electronic Communications and Transactions Act 25 of 2002 (ECTA), remain applicable.

4. Shipping

Physical shipping does not apply to digital-only products.

There are no physical goods to package, dispatch, or deliver by courier or postal service.

Physical shipping cost: R0.00

This does not mean that product prices, taxes, or payment-related charges are zero. The total payable amount and any applicable charges are displayed at checkout for the relevant transaction.

5. Download or File Problems

If a download link fails, a file is missing or corrupted, or a purchased product materially differs from its description, please contact:

Email: r3golaworks@outlook.com

Please provide your product name, purchase platform, and order reference, together with a brief description of the problem.

Do not send passwords, full payment-card details, or confidential business records.

R3GOLA WORKS will investigate legitimate access or download problems and provide appropriate assistance or the remedy required by applicable law.

6. Purchase Records, Refunds and Customer Licences

Customers should retain their Payhip purchase confirmation and receipt for future reference.

If assistance is required to obtain a transaction record, please contact us with the relevant order reference.

Our Refund & Cancellation Policy applies alongside the applicable Terms & Conditions and customer licence made available for the purchased product.

R3GOLA WORKS does not offer discretionary change-of-mind refunds or voluntary cooling-off periods for its digital products.

Where the non-returnable-goods exclusion in ECTA section 42(2)(f)(iii) applies, the seven-day cooling-off right under section 44 does not apply.

Nothing in this policy excludes or restricts mandatory statutory cancellation rights, consumer guarantees, or remedies that legally apply to a transaction.

7. Supplier Information and Customer Support

Legal Supplier: André Maritz trading as R3GOLA WORKS

Business Structure: South African Sole Proprietor

Physical Business Address and Address for Legal Correspondence:

Flat 1, 10 Church Street

Wellington

Western Cape

7655

South Africa

Telephone: 079 698 9122

International Telephone: +27 79 698 9122

Email: r3golaworks@outlook.com

Website: https://r3golaworks.com

8. Application of This Policy

This policy applies to digital-product purchases made after its publication on the relevant sales channel.

Earlier purchases remain subject to the contractual terms and mandatory legislation applicable when those purchases were made.

R3GOLA WORKS reserves the right to update this policy, provided that no change retrospectively removes a customer's legally protected rights.