Effective Date: 2 November 2026

1. Introduction

R3GOLA WORKS respects your privacy and is committed to handling personal information lawfully, responsibly and securely.

This Privacy Policy explains how we collect, use, share, retain and protect personal information in connection with our digital products, customer enquiries, purchases, website and related business activities.

We process personal information in accordance with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable data-protection laws.

2. Responsible Party and Contact Information

The responsible party for personal information processed by R3GOLA WORKS is:

André Maritz trading as R3GOLA WORKS

South African Sole Proprietor

Physical Business Address:

Flat 1, 10 Church Street

Wellington

Western Cape

7655

South Africa

Telephone: 079 698 9122

International Telephone: +27 79 698 9122

Email: r3golaworks@outlook.com

Website: https://r3golaworks.com

Privacy-related questions and requests may be directed to the email address above.

3. Personal Information We Collect

Depending on how you interact with us, we may collect or receive:

• Your name and contact details.
• Your email address and telephone number, where provided.
• Customer enquiries, messages and related correspondence.
• Product names, purchase dates and order references.
• Transaction details, payment confirmation and delivery information made available by the relevant sales platform.
• Information needed to resolve download problems, complaints or refund requests.
• Technical information made available through the website, hosting provider or sales platform, where applicable.

We collect information directly from customers, through our contact forms and correspondence, or from sales platforms and service providers involved in customer transactions.

We do not ask customers to provide full payment-card numbers, passwords or unnecessary confidential business records through our general contact channels.

4. Why We Process Personal Information

We process personal information for legitimate business purposes, including:

• Responding to enquiries and customer-support requests.
• Processing and administering purchases.
• Facilitating delivery of purchased digital products.
• Verifying transactions and resolving payment or download problems.
• Investigating complaints, refund requests and disputes.
• Maintaining necessary accounting, tax and business records.
• Complying with applicable legal obligations.
• Protecting our business, customers and services against fraud, misuse or unlawful activity.

We process information where permitted by an applicable legal basis, including contractual necessity, legal obligations, legitimate interests recognised by law or consent where required.

5. Voluntary and Necessary Information

Providing general enquiry information is voluntary.

However, certain details, such as an email address and relevant order information, may be necessary to respond to an enquiry, process a purchase, provide a digital download or resolve a customer-support request.

If necessary information is not supplied, we may be unable to complete the requested transaction or provide the requested assistance.

Some transaction and accounting information must be retained where required by applicable law.

6. Sales Platforms and Service Providers

R3GOLA WORKS uses external services to operate its website, facilitate sales, deliver digital products and communicate with customers.

These may include:

• Payhip, for digital-product listings, checkout, delivery and store contact forms.
• Gumroad and Etsy, where customers purchase through those marketplaces.
• Payment providers, for processing and confirming payments.
• Netlify, for website hosting and applicable website-form services.
• Microsoft Outlook, for receiving and managing business correspondence.

When a customer submits a message through our Payhip contact form, Payhip forwards the message to the email address configured for our store.

These providers may process personal information under their own privacy notices, service terms and applicable legal responsibilities.

We receive or access only the customer and transaction information made available to us for legitimate business purposes.

We do not sell customer personal information to third parties for advertising.

7. International Processing and Transfers

Some of our website, marketplace, payment and email service providers operate internationally.

Personal information may consequently be processed, transmitted or stored outside South Africa.

International transfers are subject to applicable law, including section 72 of POPIA, which establishes conditions for transferring personal information outside South Africa.

The safeguards and applicable level of protection depend on the service provider, destination and relevant processing arrangements.

Where an international transfer occurs, R3GOLA WORKS is responsible for ensuring that the applicable legal requirements are satisfied for processing under its responsibility.

Customers may contact us for further information about the service providers used in connection with their transactions.

8. Information Retention

We retain personal information only for as long as necessary for a lawful business purpose, subject to applicable legal and contractual obligations.

Retention periods depend on the nature of the information and the reason it was collected.

For ordinary resolved enquiries, our retention approach is to assess whether the information remains necessary and to arrange deletion or de-identification when there is no further lawful reason to retain it.

As an internal operating principle, ordinary resolved website enquiries are assessed for deletion or de-identification within 90 days after resolution, unless a documented lawful reason requires longer retention.

Purchase records, tax records, contractual evidence and information relevant to unresolved disputes may require longer retention.

Copies held by external service providers may be subject to their own lawful retention and deletion arrangements.

9. Information Security

R3GOLA WORKS is committed to implementing reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure or unlawful processing.

Access to customer information should be restricted to persons and service providers who require it for authorised business purposes.

Where a security incident involving personal information occurs, we will investigate it and comply with applicable notification and remedial requirements.

No electronic system can guarantee absolute security.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request confirmation of whether we hold your personal information.
• Request access to personal information held about you.
• Request correction of inaccurate, incomplete or outdated information.
• Request deletion or destruction where legally appropriate.
• Object to certain processing of your personal information.
• Withdraw consent where processing depends on consent, subject to applicable legal limitations.
• Lodge a complaint concerning unlawful processing.

To exercise your rights, contact r3golaworks@outlook.com.

We may request reasonable verification of identity before releasing or changing personal information.

Requests will be assessed in accordance with POPIA and other applicable laws.

11. Direct Marketing

We do not treat a product purchase or general customer enquiry as unrestricted permission to send promotional communications.

Where electronic direct marketing requires consent, we will obtain the necessary consent before sending such communications.

Any electronic marketing communications sent by R3GOLA WORKS will comply with applicable requirements for identification, consent and opting out.

Customers may request that we stop sending direct marketing by contacting our business email address.

12. Cookies and Technical Information

Our website and external sales platforms may use cookies or similar technologies for necessary functionality, security, payment processing, performance or other purposes disclosed by the relevant service provider.

Third-party platforms control certain aspects of their own cookies and technical processing.

Please consult the applicable platform's privacy and cookie notices for further details about its independent processing activities.

Where R3GOLA WORKS introduces additional tracking or marketing technologies, we will assess the applicable notice and consent requirements before using them.

13. Complaints to the Information Regulator

If you believe that your personal information has been processed unlawfully, you may contact us so that we can investigate your concern.

You also have the right to lodge an appropriate complaint with the Information Regulator (South Africa).

Information Regulator website: https://inforegulator.org.za

eServices portal: https://eservices.inforegulator.org.za

Telephone: 010 023 5200

Toll-free: 0800 017 160

14. Changes to This Privacy Policy

R3GOLA WORKS may update this Privacy Policy when its operations, service providers or applicable legal requirements change.

The latest published version and effective date will be displayed on the relevant website or store.

Any changes will be implemented in accordance with applicable data-protection legislation.

For privacy enquiries, please contact: r3golaworks@outlook.com