Effective date: 20 August 2026

Tassie Stay Systems

ABN 40 551 425 843

Email: tassiestaysystems@gmail.com

Our products are digital downloads supplied electronically after payment.

CHANGE-OF-MIND REFUNDS

Because customers receive immediate access to downloadable files, we do not ordinarily provide refunds for:

• changing your mind after purchasing

• purchasing the wrong product

• deciding that you no longer need the product

• failing to review the product description before purchasing

• lacking compatible software to open or edit the files, where compatibility requirements were clearly disclosed

Please review the product description carefully and contact us before purchasing if you have questions.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

If a product is faulty, materially different from its description, not supplied, or otherwise fails to meet an applicable consumer guarantee, please contact us at tassiestaysystems@gmail.com. We will assess the issue and provide the remedy required by law, which may include assistance, replacement files or a refund.

DUPLICATE PAYMENTS

If you believe you were charged more than once for the same purchase, contact us with your order number and receipt details so we can investigate.

REQUESTING ASSISTANCE

Please email tassiestaysystems@gmail.com and include:

• your name

• purchase email address

• order or receipt number

• product purchased

• a clear explanation of the problem

• screenshots where relevant

Approved refunds will be returned through the original payment method. Processing times may depend on Stripe and the customer’s financial institution.