PRIVACY POLICY
Effective date: 20 August 2026
Tassie Stay Systems
ABN 40 551 425 843
Email: tassiestaysystems@gmail.com
Tassie Stay Systems respects your privacy and aims to handle personal information responsibly and transparently.
SECTION 1 - INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect:
• your name and email address
• business or accommodation-property information
• purchase, order and product information
• billing and transaction details, excluding complete payment-card details
• correspondence and customer-support enquiries
• information submitted through contact, booking or enquiry forms
• technical information such as browser type, device information, IP address and website usage, where collected by our platforms or service providers
Please do not send unnecessary sensitive information or personal information belonging to guests, employees or other people.
SECTION 2 - HOW WE COLLECT INFORMATION
We may collect information when you:
• purchase or download a product
• contact us by email or through a contact form
• request customer support
• make a booking or enquiry
• voluntarily join a mailing list
• browse our website or Payhip store
Some technical information may be collected automatically through cookies and similar technologies.
SECTION 3 - HOW WE USE INFORMATION
We may use personal information to:
• process and fulfil orders
• provide products and download access
• respond to questions and support requests
• manage bookings and customer relationships
• issue receipts and maintain business records
• prevent fraud, misuse and security incidents
• improve our website, products and customer experience
• comply with taxation, accounting and legal obligations
• send marketing communications where permission has been provided or where otherwise permitted by law
Customers can unsubscribe from marketing communications at any time.
SECTION 4 - PAYMENTS
Payments are processed through Payhip and payment providers such as Stripe.
We do not directly collect or store complete payment-card numbers. Payment providers handle payment information according to their own terms and privacy policies.
SECTION 5 - SHARING INFORMATION
We may disclose information to service providers that help us operate the business, including:
• Payhip
• Stripe and other payment providers
• website, email and cloud-service providers
• booking, analytics or customer-support providers, where used
• accountants, legal advisers or other professional advisers
• government agencies or authorities where disclosure is required or authorised by law
We do not sell or rent customer personal information.
Service providers are permitted to use information only for their relevant services or as allowed under their own legal obligations and privacy policies.
SECTION 6 - OVERSEAS PROCESSING
Some service providers may process or store information outside Australia, including in the United States, United Kingdom or other locations where their systems operate.
The countries involved may change according to the infrastructure and policies of each provider.
SECTION 7 - STORAGE AND SECURITY
We take reasonable steps to protect information against loss, unauthorised access, misuse, interference, alteration or disclosure.
However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
We retain information only for as long as reasonably necessary for the purposes described in this policy and to meet applicable legal, accounting and taxation requirements.
SECTION 8 - ACCESS, CORRECTION AND DELETION
You may contact us to request access to, or correction of, personal information we hold about you.
You may also request deletion where we are not required to retain the information for legal, transaction, security or record-keeping purposes.
Requests can be sent to tassiestaysystems@gmail.com. We may need to verify your identity before completing a request.
SECTION 9 - COOKIES
Our website and Payhip store may use cookies and similar technologies for essential functionality, security, preferences and analytics.
You can manage cookies through available consent controls or your browser settings. Disabling some cookies may affect website functionality.
SECTION 10 - THIRD-PARTY LINKS AND SERVICES
Our website or products may link to third-party websites or services.
We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing personal information.
SECTION 11 - CHILDREN
Our products and services are intended for businesses and adults. We do not knowingly collect personal information directly from children.
SECTION 12 - PRIVACY QUESTIONS AND COMPLAINTS
If you have a privacy question or believe your information has been mishandled, contact:
Please explain your concern and include enough information for us to investigate. We will aim to respond within a reasonable period.
Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner.
SECTION 13 - CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, practices or legal obligations change.
The latest version will be published on our website or Payhip store with its effective date.