Digital Product Refund Policy

Last updated: August 25, 2026

This Digital Product Refund Policy applies to downloadable products purchased from the ThaiOnNet Payhip store.

Digital Products

ThaiOnNet products are delivered digitally. Customers normally receive immediate access to the download page and an email containing the download link after checkout. No physical product is shipped.

Free Products

No payment is collected for free products. If a free download is missing, damaged or cannot be opened, contact ThaiOnNet and we will try to provide a working replacement.

Paid Digital Products

Because paid digital products are made available immediately after purchase, completed purchases are generally final and non-refundable once the product has been accessed or downloaded.

We encourage customers to review the product title, description, language, file format, included lessons and system requirements before purchasing.

When a Refund May Be Considered

A refund or replacement may be considered when:

• The customer was charged more than once for the same order

• The delivered file is corrupted or cannot be opened and we cannot provide a working replacement

• The customer received a different product from the one ordered

• The product is materially different from its published description

• A refund is required under applicable consumer law

Please contact ThaiOnNet within 14 days of purchase and provide the order email address, order details and a clear explanation of the problem. We may request screenshots or other reasonable information needed to investigate.

Situations Normally Not Eligible for a Refund

Refunds are normally not provided when:

• The customer changes their mind after receiving or downloading the product

• The customer purchased the wrong language, version or lesson pack

• The customer did not read the product description before purchasing

• The customer lacks compatible software, storage space or a suitable device

• The customer expected audio, video, tutoring or another feature not included in the product description

• The customer is dissatisfied because of personal preferences or expected a particular learning result

• The customer shared, redistributed, uploaded or otherwise misused the files

• The request is made more than 14 days after purchase, unless applicable law requires otherwise

Technical Problems

Before requesting a refund for a technical issue, please try downloading the product again and opening the ZIP or PDF files with current, compatible software. Contact us if the problem continues. When possible, we will provide reasonable technical assistance or a replacement file.

EU, UK and Other Consumer Rights

Customers in some countries may have statutory cancellation or refund rights for digital content. Where legally permitted, customers requesting immediate access to digital content may be asked to consent to immediate delivery and acknowledge that their cancellation right may end once delivery or downloading begins.

Nothing in this policy limits consumer rights that cannot legally be excluded.

Approved Refunds

Approved refunds are returned to the original payment method. Processing times are controlled by Payhip, Stripe, the relevant payment provider and the customer’s financial institution.

Unauthorized Payments and Chargebacks

If you do not recognize a transaction or believe there has been an error, contact ThaiOnNet first so we can investigate. Fraudulent purchases, payment disputes and chargebacks may also be reviewed by Payhip and the payment provider.

Changes to This Policy

We may update this policy when our products, business practices or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date.

Contact

For refund requests, download problems or order questions, use the Contact page in this store or visit https://thaionnet.com.