Terms and Conditions
Effective date: 19 July 2026 Last updated: 19 July 2026
Welcome to Brand Trust Lab. These Terms and Conditions ("Terms") govern your access to and use of brandtrustlab.store (the "Site") and the products and services we offer: the Trust House corporate training and The Trust House book (together, the "Services").
By accessing the Site, booking a training, or purchasing the book, you agree to these Terms. If you do not agree, please do not use the Site or purchase our Services.
1. Who we are
Brand Trust Lab is a sole proprietorship owned and operated by Chrissann Thompson, based in Massachusetts, United States. You can contact us at chrissann.thompson@gmail.com.
2. Eligibility
You must be at least 18 years old to book our Services or enter into a contract with us. If you are booking corporate training on behalf of an organization, you confirm that you have the authority to do so.
3. Our Services
Trust House corporate training. A working session for leadership and management teams, delivered on-site or virtually by Chrissann, founder of Brand Trust Lab and author of The Trust House, for groups of up to 30 leaders and managers. Two formats are available: a 1-Day Intensive and a 2-Day Immersion, each covering the SAFEHOUSE framework, a five-system business audit, and related materials as described on the Site or in your proposal.
The Trust House (book). A textbook available in paperback, hardcover, and Kindle formats, sold through Amazon and other retailers. Purchases made through Amazon or another retailer are subject to that retailer's own terms and payment processing, not ours.
Our Services are educational and advisory in nature. We do not guarantee specific financial, operational, or reputational outcomes from participating in the training or reading the book. Any figures, timelines, or results referenced on the Site (for example, around financial impact within 90 days) are general expectations, not guarantees, and actual results depend on your organisation.
4. Booking and payment (corporate training)
Corporate training is booked directly with us following an initial consultation call. Once you confirm a booking, we will issue an invoice or agreement setting out the price, payment schedule, and delivery date. Current published pricing is $50,000 for the 1-Day Intensive and $75,000 for the 2-Day Immersion; final pricing and scope will be confirmed in your proposal or agreement.
Payment terms (deposit amount, due dates, and accepted payment methods) will be set out in your invoice or services agreement.
5. Cancellations and rescheduling
Training dates are reserved upon receipt of the signed agreement and required deposit. Final headcount and delivery details must be confirmed at least 14 days before the scheduled training date.
Cancellations must be submitted in writing. If the client cancels more than 30 days before the training date, the deposit may be transferred to one future date at the provider’s discretion. Cancellations made 15–30 days before the training date forfeit the deposit. Cancellations made fewer than 15 days before the training date are non-refundable, and the full balance remains due.
One reschedule request is allowed with at least 21 days’ written notice, subject to availability. Rescheduled dates must occur within 90 days of the original date unless otherwise approved in writing. Additional rescheduling requests may be subject to an administrative fee or require a new deposit.
Participant substitutions from the same organization are allowed up to 7 days before the training date, provided the final attendee list is updated in advance. No-shows are non-refundable.
If the provider must cancel or postpone due to illness, emergency, weather, or other circumstances beyond control, the client will receive a full refund of any fees paid for the cancelled session or the option to move to a new date.
Book purchases made through Amazon or another retailer are subject to that retailer's own return and refund policies.
6. Intellectual property
All content on the Site and delivered through our Services, including the SAFEHOUSE framework, the FIRST RESPONSE crisis management protocol, the VPP (Values, Principles, Purpose) strategy, The Trust House book text, and all training materials, slides, and diagnostics, is the property of Chrissann Thompson / Brand Trust Lab and is protected by copyright and other intellectual property laws.
When you attend the corporate training or purchase the book, you receive a limited, non-transferable, non-exclusive licence to use the materials for your own internal or personal use. You may not:
- Resell, redistribute, or share training materials with anyone who did not attend the session
- Record, copy, or reproduce the training content for resale or public distribution
- Present our frameworks or content as your own
- Reproduce substantial portions of the book beyond what copyright law permits
7. User conduct
When using the Site or attending a training, you agree not to:
- Use the Services for any unlawful purpose
- Interfere with the security or proper functioning of the Site
- Harass, abuse, or harm other participants
- Infringe on the intellectual property rights of Brand Trust Lab or others
8. Disclaimers
The Services are provided "as is" and "as available." We make no warranties, express or implied, regarding the accuracy, completeness, or usefulness of any advice, framework, or content we provide. Our Services do not constitute legal, financial, or accounting advice, and you should consult the relevant licensed professional for advice specific to your situation.
9. Limitation of liability
To the fullest extent permitted by law, Chrissann Thompson and Brand Trust Lab will not be liable for any indirect, incidental, special, or consequential damages, or any loss of profits or revenue, arising from your use of the Site or Services, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from these Terms or the Services will not exceed the amount you paid us for the applicable training or book in the twelve (12) months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless Chrissann Thompson and Brand Trust Lab from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Services.
11. Third-party platforms
The Trust House is sold through Amazon and other third-party retailers. We are not responsible for the content, policies, availability, or practices of those platforms.
12. International clients
We work with organizations outside the United States, including in the UK and EU. By engaging our Services from outside the US, you consent to the transfer and processing of your information in the United States, as described in our Privacy Policy.
13. Governing law and disputes
These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Services will be resolved in the state or federal courts located in Massachusetts, unless otherwise required by applicable consumer protection law in your jurisdiction.
14. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect the most recent version. Continued use of the Site after changes take effect constitutes acceptance of the revized Terms.
15. Contact us
If you have questions about these Terms, contact us at:
Brand Trust Lab chrissann.thompson@gmail.com Massachusetts, United States