1. Refund & Exchange Policy

Key rule: Digital products are non‑refundable because they are instantly delivered and cannot be returned.

Include:

• No refunds after purchase
• No exchanges or swaps
• Exceptions only for duplicate purchases or technical issues
• Clear instructions for contacting support

2. Licensing & Usage Rights Policy

This protects your designs from being stolen, resold, or misused.

Include:

• What customers can do (e.g., use for personal use, small business use, commercial use)
• What customers cannot do (e.g., resell files, share files, claim as their own)
• Whether credit is required
• Whether POD (Print‑on‑Demand) is allowed
• Whether mass production is allowed

3. Digital Delivery Policy

Explain how customers receive their files.

Include:

• Instant download after purchase
• Email confirmation
• What to do if files don’t show up
• File formats included (PNG, JPG, PDF, ZIP, etc.)
• No physical items shipped

4. Copyright & Intellectual Property Policy

This protects your brand and your original work.

Include:

• All designs are owned by your business
• Unauthorized distribution is prohibited
• Customers cannot claim designs as their own
• Legal action may be taken for copyright violations

5. Privacy Policy

Required if you collect any customer information.

Include:

• What data you collect (email, name, payment info)
• How you use it (orders, marketing, support)
• How you protect it
• Third‑party services (Shopify, Etsy, PayPal, Stripe, etc.)

6. Terms of Use / Terms & Conditions

This is the “big umbrella” policy.

Include:

• Purchase agreement
• User responsibilities
• Prohibited actions
• Limitation of liability
• Age requirements
• Governing law

7. Support & Contact Policy

Tell customers how to reach you and what to expect.

Include:

• Response time (24–48 hours)
• Support email
• What issues you can help with (downloads, access, file issues)
• What you cannot help with (editing tutorials, custom designs unless offered)

8. Storefront & Social Media Conduct Policy

Useful if you run a Facebook group or community.

Include:

• No harassment or disrespect
• No sharing purchased files
• No promoting other businesses
• Purchase requirements (like your “1 purchase per month” rule)