Last updated: 2026

At Vibing Creations, we are committed to providing friendly, timely, and helpful support for all customers who purchase our digital products. This Support Policy explains what we can assist with, what we cannot assist with, and how to reach us when you need help.

⭐ 1. Support Hours

We offer support during the following hours:

Monday–Friday: 9 AM – 6 PM EST

Saturday–Sunday: Limited availability

Response time: 24–48 hours

During holidays or high‑volume periods, response times may be slightly longer.

⭐ 2. What We Can Help With

We are happy to assist with:

✔️ Download Issues

• Missing download emails
• Broken or expired links
• Trouble accessing files
• ZIP file extraction questions

✔️ File Problems

• Corrupted files
• Incorrect files received
• Missing elements in a download

✔️ Order Questions

• Duplicate purchases
• Payment confirmation
• License clarification

✔️ General Product Questions

• What’s included in a product
• File formats
• Usage rights

⭐ 3. What We Cannot Provide Support For

To keep our support fair and manageable, we do not offer assistance with:

❌ Editing or Customization

We do not provide:

• Step‑by‑step editing tutorials
• Software training (Canva, Photoshop, Procreate, etc.)
• Custom design changes
• Personalized modifications

❌ Technical Support for Third‑Party Software

We cannot troubleshoot:

• Canva
• Photoshop
• Procreate
• Cricut Design Space
• Silhouette Studio
• Any other design or cutting software

❌ Device or Storage Issues

We cannot assist with:

• Phone/tablet storage problems
• Device compatibility
• Outdated software
• Slow or unstable internet

❌ Unauthorized File Sharing

We do not support:

• Requests for free replacements due to lost files
• Re‑sending files shared with others
• File recovery for deleted downloads

(Please back up your purchases.)

⭐ 4. Replacement Files

We will resend files if:

• You purchased the product
• You can provide proof of purchase
• The files are still available in our shop

We do not resend files for:

• Purchases made under a different email
• Files lost due to device failure
• Shared or transferred files

⭐ 5. Refunds & Exchanges

All sales are final.

Refunds are only considered in cases of:

• Duplicate purchases
• Corrupted files we cannot fix
• Wrong file delivered due to our error

See our Refund Policy for full details.

⭐ 6. Licensing & Usage Questions

We can help clarify:

• Personal use
• Small business commercial use
• POD restrictions
• Transfer licenses

We cannot approve:

• Trademark requests
• Logo usage
• Mass production without proper licensing

See our Licensing Policy for full details.

⭐ 7. Contact Information

For support, questions, or file issues, contact us at:

📧 vibingcreations2023@gmail.com

Please include:

• Your name
• Order number
• Email used at checkout
• A clear description of the issue

This helps us resolve your request faster.

⭐ 8. Policy Updates

Vibing Creations may update this Support Policy at any time.

Changes take effect immediately when posted.