REFUND POLICY

Last updated: August 24, 2026

1. DIGITAL PRODUCTS

All products sold through the AVIHD store are digital downloads.

No physical product will be manufactured, packaged, delivered, or shipped to the customer.

Photographs showing printed boards, cards, pawns, dice, or other game components are provided for demonstration purposes only. Physical items shown in product images are not included with a purchase.

2. GENERAL REFUND RULE

Because digital products are normally made available immediately after successful payment, purchases are generally final once the customer has received access to or downloaded the purchased files.

However, this policy does not exclude or limit any refund, cancellation, repair, replacement, or other remedy required by applicable consumer law.

We will review each valid request fairly and may approve a refund where the circumstances described below apply.

3. ELIGIBLE REFUND REQUESTS

A refund or other appropriate remedy may be available when:

You were charged more than once for the same order.

You paid for an order but did not receive access to the purchased files.

The download link does not work and access cannot be restored within a reasonable time.

The supplied archive or file is corrupted, incomplete, or unusable, and a working replacement cannot be provided.

You received a different product from the product shown in your order confirmation.

The supplied product is materially different from the description displayed at the time of purchase.

A refund is required under applicable consumer-protection law.

Where a technical problem can be resolved by restoring access, issuing a new download link, or providing a corrected replacement file, we may offer that remedy before issuing a refund.

4. REQUESTS THAT ARE NOT NORMALLY ELIGIBLE

Subject to any mandatory legal rights, a refund will not normally be provided because:

You changed your mind after receiving access to or downloading the files.

You purchased the wrong product, edition, expansion, language, or player-count option after the relevant information was clearly displayed on the product page.

You purchased Expansion 1 or Expansion 2 without owning the required Base Game.

You expected a physical product despite the product page and checkout stating that the purchase is a digital download.

You do not have access to a suitable printer, PDF reader, ZIP extraction software, paper, cutting tools, common game components, or other equipment needed to use the product.

Your printer, paper, software, scaling settings, or third-party print service produced different colors, dimensions, margins, or print quality.

You decided not to print, assemble, or play the purchased product.

You found the product too easy, too difficult, or unsuitable for your personal preferences after downloading it.

A promotion, coupon, bundle, or lower price became available after your purchase.

You accidentally downloaded the files more than once.

You did not read the product description, system requirements, printing instructions, expansion requirements, or Personal-Use License before purchasing.

5. EXPANSION REQUIREMENTS

Expansion 1 — Reinforcements requires the Race for Sicily Base Game.

Expansion 2 — Battle for Sicily requires the Race for Sicily Base Game.

The Optional High-Action Map is included with Expansion 2 and with packages that expressly include Expansion 2.

The Complete Collection includes the Base Game and both expansions.

Purchasing an expansion does not automatically include the Base Game unless the product page expressly states that it is included.

6. IMMEDIATE DIGITAL DELIVERY AND CANCELLATION RIGHTS

The store is designed to provide access to purchased digital content immediately after successful payment.

Where required at checkout, the customer will be asked to expressly request immediate delivery and acknowledge that the statutory right to cancel or withdraw may end once access to or downloading of the digital content begins.

Where applicable law grants a cancellation or withdrawal right that has not been validly waived or lost, AVIHD will honor that right.

Nothing in this policy limits mandatory rights relating to digital content that is faulty, corrupted, inaccessible, materially different from its description, or otherwise not supplied in conformity with applicable law.

7. HOW TO REQUEST SUPPORT OR A REFUND

Contact:

AVIHDcontact@gmail.com

Include the following information:

Your full name.

The email address used for the order.

The order number or transaction reference.

The name of the purchased product.

The date of purchase.

A clear explanation of the problem.

Screenshots or error messages, where relevant.

Please do not send card numbers, PayPal passwords, banking credentials, identification documents, or other unnecessary sensitive information by email.

Requests should be submitted as soon as reasonably possible after the problem is discovered.

Non-statutory or discretionary refund requests should normally be submitted within 14 days of purchase. This time period does not restrict any longer mandatory period or remedy provided by applicable law.

8. TECHNICAL TROUBLESHOOTING

Before approving a refund for a technical issue, we may ask you to:

Check your spam or junk folder for the purchase email.

Confirm the email address used at checkout.

Try the download link again.

Use a current web browser.

Download the files to a computer rather than opening them directly inside an email application.

Use compatible PDF and ZIP software.

Provide a screenshot of the error.

We will make reasonable efforts to restore download access or provide a working replacement file.

9. APPROVED REFUNDS

Approved refunds will normally be issued through the original payment method used for the purchase.

The time required for a refund to appear is controlled by PayPal, the card issuer, the bank, or another relevant payment provider and may vary.

Any currency-conversion difference, international transaction fee, bank charge, or payment-provider fee that is not returned by the payment provider is outside AVIHD’s control.

A refund does not authorize the customer to continue using, printing, sharing, or retaining the refunded product.

Where a full refund is issued, the customer’s license to use the affected product ends, and the customer must delete all digital copies and stop using printed copies produced from the refunded files, except where applicable law provides otherwise.

10. UNAUTHORIZED TRANSACTIONS AND CHARGEBACKS

If you believe that a transaction was unauthorized, contact AVIHDcontact@gmail.com and your payment provider promptly.

Before initiating a chargeback for a delivery or technical issue, please contact us so that we have an opportunity to restore access, provide a replacement, or resolve the problem directly.

Submitting a fraudulent chargeback, falsely claiming that a successfully delivered product was not received, or continuing to use a product after receiving a refund may result in termination of download access and the Personal-Use License.

Nothing in this section prevents a customer from exercising lawful rights through a payment provider or consumer-protection authority.

11. PARTIAL REFUNDS AND BUNDLES

Where a purchase contains several products, files, or bundled components, any refund decision will consider the purchase as a whole and the portion affected by the reported problem.

A partial refund is not guaranteed merely because the customer used only part of a bundle or no longer wants one included component.

If a refund is approved for an entire bundle, the license to use every product included in that refunded bundle ends.

12. UPDATES TO THIS POLICY

AVIHD may update this Refund Policy to reflect legal, operational, payment-processing, or product changes.

The version normally applicable to a purchase is the version made available at the time the order was placed, except where a later version is required by law or gives the customer additional protection.

13. CONTACT

Questions about a payment, download, replacement file, or refund request should be sent to:

AVIHD

Email:

AVIHDcontact@gmail.com