Hospitality Competency Dictionary & Career Ladder: Competency Framework for Hotels with Role Mapping and Self-Assessment

Full description

For hotel general managers, HR managers and department heads who need one clear language for what good looks like at every level. The pack defines 12 competencies (guest focus, communication, teamwork, problem solving, commercial awareness, quality and safety, planning, leadership, coaching, change, digital tools and cost awareness) at 5 levels, from team member to department head, with 3 observable behaviour indicators in every cell. The workbook maps 24 sample roles to the level each competency needs, compares a self-assessment with that level, ranks the gaps with RANK and carries the top gaps into a development plan with dates and status. The Word guide prints the dictionary as 12 cards and adds a career ladder, self-assessment steps and a plan form.

What is inside

• Competency_Dictionary_and_Career_Ladder.xlsx: 7 tabs, 521 formulas, 1 native chart, 10 drop-down and input rules, 5 checks
• Dictionary tab: 180 behaviour indicators (12 competencies x 5 levels x 3), filterable, with an evidence source for each, plus 24 spare rows
• Role Mapping tab: 24 sample roles x 12 competencies (288 required levels) with a heat map and room for 6 more roles
• Self-Assessment tab: score 1 to 5 per competency, gap, status, priority rank and the expected behaviour at the required level, plus an 8-row development plan with overdue flags
• Dashboard with 5 KPI tiles, a check status tile and a chart of required level against self score
• Competency_Dictionary_Guide.docx and PDF copy: 9 pages with 12 competency cards, level definitions, career ladder, self-assessment steps and a development plan form
• README.txt and LICENSE-and-Terms.txt

How it works

1. Review the Dictionary and edit indicators so they match your standards.
2. Set the required level (1 to 5) for each role and competency on Role Mapping.
3. Pick a role on Self-Assessment and score each competency. Read the gap, status and priority rank.
4. Agree actions for the top gaps in the development plan and set dates.
5. Print the cards and the plan form from the Word guide for appraisal meetings.

Details

• Formats: 1 .xlsx workbook, 1 .docx guide and 1 PDF copy (3 files plus README and terms), English
• Software: Excel 2016 or later, or LibreOffice Calc 7 or later. Any Word processor or PDF reader for the guide
• No macros, no external links, no array formulas
• Instant digital download

Good to know

• Sample data is illustrative. Sample role levels are examples, so set your own.
• The framework supports people planning. It is not legal or employment advice. Verify local requirements before you link levels to pay, contracts or discipline.
• Single-user license. Do not redistribute.

FAQ

Can I change the competencies or level names?

Yes. Edit the lists on Settings and the wording on Dictionary. The role map and self-assessment pick up the new names.

Do I have to use all 12 competencies?

No. Keep the ones that matter for your hotel and ignore the rest. Role levels you do not need can stay at 1.

How is the priority decided?

The gap is the required level minus the self score. RANK orders the gaps from largest to smallest, and a tie goes to the higher required level.

Can I add my own roles?

Yes. Type new roles in the spare rows on Role Mapping. They appear in the role drop-down on Self-Assessment.

Does it need macros or add-ins?

No. Every result is a standard worksheet formula.