Tour Guide Handbook & Daily Tour Report Forms: Tour Guide Training Manual with Printable Forms
Full description
For tour operators, travel companies and freelance guide teams who want every guide to run a tour the same way. The handbook sets the standards, the daily routines and the words to use when things go wrong: late guests, a lost guest, a complaint, a shopping stop. Part B gives you three forms to print in pads, so each tour ends with a written report your office can check, file and learn from.
Save with a bundle: this template is also in the Tour & Travel Business Bundle, 12 templates for $29 instead of $76. All 141 templates are in the All-Access Hospitality Template Library for $79.
What is inside
- Tour_Guide_Handbook_and_Report_Forms.docx (editable Word file) and Tour_Guide_Handbook_and_Report_Forms.pdf (print version), 14 A4 pages.
- Part A, 8 handbook sections:
- Guide standards: 13 standards with what good looks like and what is never acceptable, plus an 8-item tour folder list.
- Before-tour checklist: 23 checks (11 for the day before, 12 for the morning of the tour).
- Group management: 8-point opening briefing, 6 walking routines, 5 guest types who need more help, 8-step lost guest procedure.
- Timing and headcount routines: 6 timing rules, 6 headcount moments with what to do if the count is short, an 8-segment sample timing plan.
- Commentary structure: 6-part structure for every stop, talk times for 5 settings, 5 do and do-not pairs, an 8-field planning sheet and a worked example.
- Incidents and complaints: first actions for 9 incident types, a 6-step complaint method, 4 say-and-avoid examples, 3 escalation levels.
- Tipping and shopping stop rules: 8 tipping rules, 8 shopping stop rules, 4 common situations with responses.
- End-of-tour duties: 14-item checklist, 6-line farewell script, lost property record.
- Part B, 3 forms:
- Daily tour report (2 pages): headcount log with 7 checkpoints, planned and actual schedule, scores for 5 suppliers, money and an 8-line expense list, summary and sign-off.
- Incident report: 10 incident types to tick and 19 fields.
- Guest feedback card: 6 rating questions, 2 cards per printed page.
- README.txt and LICENSE-and-Terms.txt.
How it works
- Replace every [bracketed] field with your own times, limits and contact numbers.
- Use Part A in induction training: one section a day, discussed on the next tour.
- Print the checklists and the three forms in Part B for each guide's tour folder.
- Collect the daily tour report after every tour and review reports each week for delays, supplier issues and complaint themes.
Details
- Formats: Word (.docx) and PDF.
- Language: English. A4 layout.
- Software: Word or any word processor that opens .docx files; any PDF reader.
- Delivery: instant digital download. Nothing is shipped.
Good to know
- Times, limits and the sample timing plan are illustrative. Set your own values in the bracketed fields.
- Guide licensing, first-aid rules, tipping customs and shopping commission rules differ by country. Verify local requirements. This handbook is not legal or safety advice.
- Single-user license. Do not share or resell the files.
FAQ
Can I add my company name and change the rules?
Yes. The Word file is fully editable. Add your details and change any section.
Does it fit walking tours as well as coach tours?
Yes. The routines cover walking groups, vehicles, sites, meals and free-time stops. Delete the parts you do not use.
Can guides fill in the forms by hand?
Yes. Print the PDF pages for the daily report, incident report and feedback cards, or type into the Word file.
What software do I need?
Word or another program that opens .docx files. The PDF opens in any PDF reader.
Is this a physical product?
No. It is a digital download. Refund terms follow the store policy at the time of purchase.
