Hotel HR Pack: Job Descriptions, KPIs, Performance Review and Onboarding (EN/VI)

This pack is for hotel HR managers, general managers and heads of department who need working HR documents without writing them from nothing. Every document comes in English and Vietnamese, so it suits hotels in Vietnam and international teams that mix both languages. Replace [Hotel Name] and the sample data, adapt the wording to your standards, and use the files with your own team.

Save with a bundle: this template is also in the Hotel People & Leadership Bundle, 10 templates for $29 instead of $69. All 141 templates are in the All-Access Hospitality Template Library for $79.

What is inside

• 11 files: 7 Word documents and 4 Excel workbooks (17 tabs in total, 735 formulas).
• Job descriptions (2 Word files, EN and VI): 40 positions in 11 departments, one page each, same order in both languages, with an index table. Each page has purpose, responsibilities, qualifications, skills, working conditions and linked KPIs. 42 pages per file.
• Hotel KPI Library (Excel, 5 tabs): 121 KPIs with unit, direction, formula, data source, frequency and example range, in English and Vietnamese. Scorecard Builder for up to 8 KPIs per position with suggested KPIs for 40 positions. 3 sample scorecards.
• Performance review (2 Word files, EN and VI, 4 pages each): KPI section, 10 competencies, 5-level scale, action plan, signatures and a manager guidance page. Performance Review Calculator (Excel, 4 tabs): editable weights and rating bands, scores, rating, and a calibration view for 10 sample employees with a chart.
• Onboarding (2 Word files, EN and VI, 6 pages each): Day 1, Week 1, 30-60-90 plans for staff and for managers, a 30-item checklist, a buddy guide and a probation evaluation form. Onboarding Tracker (Excel, 4 tabs): progress % by phase and a status for each of 15 sample hires.
• HR Letters and Forms (1 Word file, 8 pages): 7 bilingual templates. Interview evaluation form, reference check form, probation confirmation letter, warning letter (verbal or written), performance improvement plan, leave request form, exit interview form. Vietnamese text is upright and larger, English is italic and smaller. Each template carries the note "Check against local labour law".
• Interview Question Bank (Excel, 4 tabs): 150 questions across 12 role families and 15 competencies, in English and Vietnamese, each with a "what to listen for" note. Filters and a Use? column help you build an interview set.

How it works

1. Open the Start Here tab in each Excel file. It explains every tab and the colour code.
2. Pick the job descriptions you need and add your hotel name, grades and reporting lines.
3. Set KPIs for each position in the Scorecard Builder, then score reviews in the Review Calculator.
4. Give new hires the onboarding plan and record progress in the Onboarding Tracker.
5. Use the letters, forms and interview questions for hiring, probation, warnings, leave and exits. Check each one against local labour law first.

Details

• Formats: .docx (7 files) and .xlsx (4 files). Page size A4.
• Languages: English and Vietnamese, with full Vietnamese diacritics. English hospitality terms such as RevPAR, GOP and F&B are kept.
• Software: Microsoft Word and Excel, or LibreOffice. No macros, no add-ins.
• Excel files use formulas, named ranges, drop-down lists and conditional formatting. Blue text is an input, black text is a formula, yellow fill is a key assumption.
• Delivery: digital download. Nothing is shipped.

Good to know

All names, figures, targets, ranges and examples are illustrative placeholders, not benchmarks. Replace them with your own data.

Items that depend on local law or rates (probation length, notice, leave, disciplinary steps, tax) are editable and marked "Verify local requirements".

These files are working tools, not legal, tax or employment advice.

Single-user license. Do not redistribute. Full terms are in LICENSE-and-Terms.txt inside the download.

FAQ

What software do I need?

Microsoft Word and Excel, or LibreOffice Writer and Calc. The Excel files need no macros.

Does it work in Google Sheets?

You can upload the Excel files to Google Sheets. Layout, drop-downs, conditional formatting and the charts can look different there. The files were built and tested for Excel and LibreOffice, so test a copy first.

Can I edit the documents?

Yes. All files are editable. Change the wording, weights, rating bands, targets and lists to match your hotel. Do not resell or share the edited files.

Is this a physical product? What about refunds?

No. It is a digital download and nothing is shipped. Refund terms are shown at checkout.

Who is it for?

Hotel HR managers, general managers and heads of department. It is written for hotels in Vietnam and also works for any hotel that wants English and Vietnamese documents side by side.

Are the job descriptions and letters legally approved?

No. They are examples written from general hospitality practice. Have them checked against your local labour law and your contracts before use.

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