FAQs
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McMouse Publishing ebooks are available to purchase directly through our online bookstore.
Our books are published and sold digitally, so you can discover a new story, purchase it online and start reading wherever you are.
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An EPUB is a digital book format designed for comfortable reading on phones, tablets and e-readers. Unlike a PDF, an EPUB can adapt to your screen size and allows compatible reading apps to offer features such as adjustable text size, bookmarks and reading preferences.
Apple iPhone & iPad
After downloading your EPUB, tap the downloaded file and open it in Apple Books. The book will then be available in your Apple Books library for reading.
Android
After downloading your EPUB, open it using an EPUB-compatible reading app such as Google Play Books. If you do not already have a compatible reader installed, you may need to download one first.
Can I read an EPUB on a computer?
Yes. EPUB files can also be opened on computers using compatible ebook-reading software.
Your purchase is supplied as an .epub file. Please make sure you have a compatible EPUB reader on your device.
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Occasionally, a book may become temporarily unavailable while you are completing your purchase. This can happen if a title is being updated, withdrawn from sale or there is a technical issue affecting its listing.
If this happens, please return to the book's product page later to check whether it has become available again.
Unlike physical books, our ebooks do not sell out because of limited stock.
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Available payment methods will be displayed securely during checkout.
The payment options available to you may vary depending on your country, device and the payment services currently supported by our store.
You will always be able to review the total cost of your order before completing your purchase.
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Because McMouse Publishing books are digital products, completed orders generally cannot be modified after purchase.
If you would like another book, you can simply place a new order through the bookstore.
If you believe you purchased the wrong book or there is a problem with your order, please contact us for assistance.
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Digital orders are normally processed shortly after payment is completed. Because access to your ebook may be provided immediately, an order generally cannot be cancelled once the digital product has been supplied.
If there is a problem with your purchase, please contact us and we will review the issue.
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An order may occasionally be cancelled if your payment cannot be authorised, there is a problem verifying the transaction or a technical issue prevents us from completing the purchase.
If you were charged for an order that was subsequently cancelled, please contact us so we can investigate.
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McMouse Publishing books are sold as EPUB ebooks. EPUB is a widely supported ebook format designed to adapt to different screen sizes and reading preferences.
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No. McMouse Publishing currently sells digital ebooks. Nothing will be shipped to your address. After purchasing a book, you will receive access to the digital edition.
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After completing your purchase, follow the download instructions provided with your order.
Your ebook can then be saved to a compatible device or opened using an EPUB-compatible reading app.
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EPUB ebooks can be read on many smartphones, tablets, computers and compatible ereaders. You may need an EPUB-compatible reading app or software depending on your device.
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You will need an internet connection to purchase and initially download your ebook. Once the EPUB file has been downloaded to a compatible device or reading app, you can generally read it without remaining connected to the internet.
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If you experience a problem accessing or downloading a book you have purchased, please contact us with your order details and we will help you regain access where possible.
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Your ebook purchase is for your personal use.
Please do not redistribute, upload, resell or publicly share McMouse Publishing ebook files.
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Because our ebooks are digital products rather than physical goods, they cannot be physically returned.
Refund eligibility may depend on the circumstances of your purchase and your rights under applicable consumer law.
If an ebook is faulty, cannot be accessed, is not as described or you believe there has been an error with your purchase, please contact us so we can investigate.
Nothing in our refund policy is intended to exclude any rights you may have under applicable consumer protection laws.
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If you cannot download, open or access your ebook, please contact us before purchasing another copy.
Include your order details and a description of the problem so we can help resolve the issue.
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If you accidentally purchase the same ebook more than once, please contact us with your order details.
We will review the duplicate transaction and determine the appropriate resolution.