Frequently Asked Questions
Why do I have to pay a customs fee before receiving my order?
Orders are shipped from the UK. For customers in the USA, customs fees will be charged by the UK shipping courier, Evri, before delivery. These fees are not included in the book price or shipping cost at checkout and must be paid by you. I do not receive these fees. They go directly to the shipping courier.
Message from the shipping courier, Evri:
“As the parcel is being sent from the UK, customs taxes and duties are chargeable before we can hand over the parcel to our final-mile delivery partner for delivery to the recipient.”
These fees must be paid so you can receive your order. You'll be contacted by Evri on how to pay the fee once your order has been shipped out.
If your order is shipped in more than one parcel, each parcel will have a customs fee that you will have to pay before delivery.
Some banks may block customs payments if they appear different from your original order total. To avoid delays, please ensure your bank approves international/customs payments.
I know this is frustrating, and I’m truly sorry for any inconvenience caused. But I really appreciate you for wanting to support me. I completely understand if paying extra fees do not work for you and I completely respect your decision not to order signed paperbacks from me.
How long will it take for me to receive my book(s)?
Books will be shipped 4–6 weeks after the order date. Please refer to the shipping policy for more information.
What should I do if my order hasn’t arrived within the expected time?
Please contact me.
Can I track my order once it has shipped?
You'll receive a dispatch notification once your order has been sent out with a tracking number for you to track your parcel.
What should I do if my order arrives damaged?
Please contact me. I'll ask for an image of your book(s) and send out a replacement ASAP. I am not responsible for damaged parcels. Please refer to the terms & conditions for more information.
How do I update my shipping address after placing an order?
Please ensure that you place the correct address during the checkout process. If you've accidentally provided the wrong address, then please contact me ASAP. Please note, you will be responsible for any re-shipping costs required if your order has already been dispatched and your order will only be re-shipped once it's been returned back to my location.
Do you ship internationally?
Yes. Books are shipped to the US, UK & Canada. If you live outside these regions, please contact me.
Can I get a refund/cancel or modify my order after it’s been placed?
Unfortunately, you cannot get a refund/cancel/modify your order. All sales are final.
Do you ship to P.O. boxes?
Please note that I am unable to ship orders to P.O. Box addresses. To ensure successful delivery, a full residential or business street address must be provided at checkout.
If you have any questions about your order or experience any issues, please don’t hesitate to contact me. I'm here to help!
Please read the following pages before placing your order: