CUSTOM ORDER POLICY

Thank you for choosing Graffix Society for your custom creation. Custom orders are made specifically for each customer, so please review this policy carefully before submitting or purchasing a personalized order.

Custom Order Requests

Customers should provide complete and accurate information when requesting a custom order.

Depending on the product, this may include:

• Product type
• Size and quantity
• Names or wording
• Preferred colors
• Theme or style
• Photos or images
• School, team, business, or event information
• Needed-by date
• Any special instructions

The more complete your information is, the easier it is for Graffix Society to understand and create your vision.

Spelling & Customer Information

Customers are responsible for reviewing all names, dates, wording, sizes, colors, and other customization information before submitting an order.

Graffix Society is not responsible for errors that appear exactly as they were submitted by the customer.

Please double-check spelling and all personalization details carefully.

Photos & Images

When photographs or images are required, customers should provide the clearest and highest-quality files available.

Low-resolution, blurry, dark, cropped, or poor-quality images may affect the appearance of the finished design.

Graffix Society may request a different image when the original file is not suitable for the requested project.

Permission to Use Submitted Content

By submitting photos, logos, artwork, names, or other materials for a custom order, the customer confirms that they have permission to use those materials for the requested purpose.

Graffix Society reserves the right to decline requests involving content that cannot legally or appropriately be reproduced.

Design Process

Custom orders are created based on the information supplied by the customer.

Design style, placement, sizing, colors, and other creative details may vary slightly depending on the product and production requirements.

Whenever applicable, a design preview or proof may be provided before production.

Proofs & Approval

If a proof is provided, customers are responsible for carefully reviewing the entire design before approving it.

Please check:

• Spelling
• Names
• Dates
• Colors
• Photos
• Design placement
• Product details

Once a design has been approved and production has begun, changes may no longer be possible.

Customer approval confirms that the design is accepted as shown.

Revisions

Reasonable revisions may be available before final approval.

Major changes that significantly alter the original request may require an additional design fee or a new custom order.

Graffix Society will communicate any additional charges before proceeding.

Turnaround Time

Custom-order turnaround times vary based on the product, quantity, complexity of the design, availability of materials, and current order volume.

Processing time begins after all required information has been received and, when applicable, the design has been approved.

Shipping time is separate from production time.

Rush Orders & Deadlines

If you need an order by a specific date, please provide that date when submitting your request.

Submitting a deadline does not automatically guarantee completion by that date.

Graffix Society will confirm whether the requested timeline can reasonably be accommodated.

Rush service may be subject to an additional fee when available.

Payment

Custom orders may require full payment before design work or production begins.

Orders are not considered confirmed until required payment and customization information have been received.

Cancellations

If you need to cancel a custom order, contact Graffix Society as soon as possible.

Cancellation requests are not guaranteed.

Once design work, purchasing of materials, printing, customization, or production has begun, the order may no longer be eligible for cancellation or a full refund.

Returns, Exchanges & Refunds

Because custom and personalized products are created specifically for the customer, they are generally not eligible for returns, exchanges, or refunds due to a change of mind, incorrect size selection, or customer-provided errors.

If Graffix Society makes an error or your item arrives damaged or defective, please contact us as soon as possible so the issue can be reviewed.

Please refer to the Returns & Refunds Policy for additional information.

Color & Appearance

Colors may appear differently depending on computer screens, mobile devices, printers, inks, materials, fabrics, and production methods.

Slight variations in color, placement, size, and appearance may occur and are not necessarily considered defects.

Handmade & Customized Items

Some products may involve handmade or individually customized processes.

Minor variations between items may occur and are part of the nature of custom production.

Failure to Respond

Custom orders may require additional information or approval from the customer.

Delays in responding to questions, providing required files, or approving a design may delay the production and delivery timeline.

Right to Decline an Order

Graffix Society reserves the right to decline or cancel a custom-order request when necessary, including requests that cannot reasonably be produced, violate intellectual-property rights, contain prohibited content, or fall outside the services we provide.

If a paid order must be canceled by Graffix Society before production, an appropriate refund will be issued when applicable.

Questions

If you have questions about a custom order, please use the Custom Orders or Contact page before placing your order.

By purchasing a custom or personalized product from Graffix Society, you acknowledge that you have reviewed and accepted this Custom Order Policy.

Graffix Society

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