RETURNS & REFUNDS POLICY

Thank you for shopping with Graffix Society. Because many of our products are custom, personalized, made-to-order, or digitally delivered, please review this policy carefully before completing your purchase.

Custom & Personalized Products

Custom and personalized products are created specifically for you based on the information, names, colors, photos, wording, sizes, and other details you provide.

Because these products are made especially for you, custom and personalized items are generally not eligible for returns, exchanges, or refunds unless the item arrives damaged, defective, or there was an error made by Graffix Society.

Please carefully review all names, spelling, dates, sizes, colors, and customization details before submitting your order.

Digital Products

Due to the electronic nature of digital products, digital downloads are generally non-refundable and non-returnable once purchased or delivered.

Please review the product description carefully before purchasing to make sure the file type and product meet your needs.

If you experience a problem accessing or downloading your digital purchase, please contact Graffix Society so we can assist you.

Non-Custom Physical Products

For eligible non-custom physical products, please contact Graffix Society as soon as possible after receiving your order if you would like to request a return or exchange.

Items must be unused, unworn, unwashed, and in their original condition.

Return eligibility will be reviewed on a case-by-case basis.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Graffix Society as soon as possible.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the item
• Clear photographs of the packaging when applicable

After reviewing the information, Graffix Society may offer an appropriate resolution such as a replacement, correction, store credit, or refund when applicable.

Customer Errors

Graffix Society is not responsible for errors in information submitted by the customer, including incorrect:

• Names or spelling
• Dates
• Sizes
• Colors
• Shipping addresses
• Photos or images
• Wording or customization instructions

Please carefully review all information before placing your order.

Size Issues

Customers are responsible for selecting the correct size before purchasing.

Because custom and personalized apparel is made specifically for the customer, we generally cannot offer refunds or exchanges due to an incorrect size being selected.

Please review any available size chart before ordering.

Order Cancellations

If you need to cancel an order, please contact Graffix Society as soon as possible.

Cancellation requests are not guaranteed. Once design work, customization, printing, production, or fulfillment has begun, the order may no longer be eligible for cancellation or refund.

Approved Returns

If a return is approved, return instructions will be provided before the item is sent back.

Please do not send an item back without first receiving return approval.

Unless the return is due to an error by Graffix Society or a defective product, customers may be responsible for return shipping costs.

Refund Processing

Approved refunds will be issued to the original payment method when possible.

Processing times may vary depending on the payment provider or financial institution.

Original shipping charges may be non-refundable unless the refund is related to an error by Graffix Society.

Questions or Problems With Your Order

If you have a concern with your purchase, please contact us before initiating a payment dispute or chargeback. We want the opportunity to review the issue and work toward an appropriate solution.

This policy does not limit any rights you may have under applicable consumer-protection laws.

For assistance, please use the Contact page on the Graffix Society website.

Graffix Society

Street Art You Can Wear.