Last updated: 10 March 2023

We, Zokaya Design (“we”, "us" or "our"), respect your concerns about privacy and value the relationship we have with you. This Privacy Policy (together with any other documents referred to therein) describes the types of personal data we collect about our customers, how we use this information, with whom we share it, and the rights of our customers regarding our use of this information.  

Our website, https://payhip.com/zokaya ("website", “site”), is powered by Payhip. We, however, are not responsible for the content or the privacy policy or practices of Payhip Ltd, the operator of the website https://payhip.com. Please read carefully this Privacy Policy in conjunction with the privacy policy of Payhip. If you do not agree to these policies, in whole or in part, please stop using our services immediately.

For the purpose of the General Data Protection Regulation ("GDPR"), Zokaya Design is the data collector, which means we are responsible for deciding how and why your personal data is used. We are committed to protecting your personal data and respecting your privacy.

We revise the terms of this Privacy Policy from time to time, the last updated date is shown at the beginning of the Policy. If we make any material changes to the Policy we will take steps to bring it to your attention.

Information We Collect

We may obtain personal data about you from various sources. We collect this information when you provide it on our website, via our social media pages or at any of our events. 

INFORMATION YOU PROVIDE

You may provide personal data to us in a number of ways, such as when you make a purchase on our website or at our events, when you participate in an offer or promotion or via our social media pages. The types of personal data you provide to us may include:

·      Contact information (such as name, email address and mobile or other phone number)

·      Shipping and billing information (such as delivery address and billing address)

·      Purchase history

·      Information or content you provide (such as photographs, videos, reviews, articles, inquiries, questions and comments) when you contact us

·      Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information described on the social media network or application sign-up page, or your geo-location details when using one of our mobile applications)

Note:  Payment is handled separately and securely through PayPal. Your payment card details are never collected by us. If you want to find out more about how PayPal processes your personal data, please refer the privacy policy of PayPal.

how we use the information

We will use the information you provide in the following ways:

·      To carry out our obligations arising from any contracts entered into between you and us and to operate features on our website.

·      To respond to your inquiries.

·      To provide you with information and offers that you request from us

·      To post your product reviews.

·      To communicate with you about, and administer your participation in, special events, and other offers

·      To operate and communicate with you on our social media pages.

·      To notify you about changes to our service.

·      To operate, evaluate and improve our business (e.g. We use customer service records to manage your queries or complaints effectively, for quality monitoring and to continually improve our services.

·      To comply with applicable legal requirements, relevant industry standards and our policies.

We also may use the information in other ways for which we provide specific notice at the time of collection. The information collected is necessary for the purposes set forth above. Without this information, you may not be able to take advantage of some of our products or services.

legal basis for our use of the information

We will use the information you provide for the above purposes if:

·      it is necessary to perform our obligations pursuant to a contract to which you are party (e.g. to deliver the products you have ordered);

·      we have obtained your consent; or

·      we have a legitimate interest in doing so (including performing research activities, data analytics, internal administration functions, processing and enforcing legal claims and conducting our business in compliance with all applicable laws, relevant industry standards and our policies).

INFORMATION WE COLLECT BY AUTOMATED MEANS

When you visit this site or visit our social media pages, we also collect certain information about your preferences or device by automated means such as cookies and similar technologies.

Cookies are small text files that websites send to your computer or other Internet-connected device to store or retrieve information or settings on your browser. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. The following types of cookies are set on this site:

essential internal cookies

We use cookies that are essential for the effective operation of our website. You may restrict or block the cookies by adjusting your browser settings. Please note however that restricting cookies may impact the functionality of our website and your browsing experience.

non-essential third party web analytics cookies

We may use third party web analytics services on this website, such as Google Analytics, to help us analyse how visitors use the website.

The service providers that administer these services use technologies such as cookies and similar technologies to collect information (such as IP address). They may use cookies placed on this website (such as the Google Analytics cookie) and cookies placed on third-party web sites (such as Google advertising cookies), or other third-party identifiers, together, to analyse our site visitors.

To learn more about how Google Analytics safeguard your personal data, visit Google Analytics Privacy.

non-essential third party cookies intended to improve the interactivity of the site

This website may also support certain third party services, including social sharing buttons for Facebook, Twitter, Pinterest and Instagram, and videos posted on YouTube. These features use third party cookies that are directly set on your device by these services. 

how to disable cookies

When you first visit our website, a cookie banner will pop up informing you of the use of these cookies in our website. By clicking “Accept all cookies” button or continuing to use our website, you deem to have consented to all cookies unless you have disabled them in your browser settings.

To disable some or all cookies, you can change your preferences in your website browser settings. Depending on which cookies you disable, but in general the website may not operate properly if cookies are switched off.  If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to complete a purchase on our site.

Information We Share

We may share your personal data with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. An example of these service providers includes carriers that deliver your order to your destination.

In addition, we and other service providers may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal data you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal data with any inquiries concerning the processing of that information.

Other than as set out above, and save insofar as is necessary in order for us to carry out our obligations arising from any contracts entered into between you and us, we will not rent lists, sell, share or otherwise disclose personal data we collect about you unless we have procured your express consent to do so.

Data Transfers

We may transfer the personal data we collect about you to third party service providers or to countries other than the country in which the information was originally collected, where necessary to fulfill the purposes described in this Privacy Policy and your personal data may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence and your personal data will be subject to applicable foreign laws.

When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy. We have also implemented appropriate safeguards to ensure such a level of data protection when transferring your personal data, including the conclusion of data transfer agreements incorporating the European Commission’s Standard Contractual Clauses, or other applicable data transfer mechanisms.

Your Rights

Under the GDPR, you have certain rights in connection with the personal data we collect from you. In particular, you have the right:  

·      to request access to and rectification of the personal data we maintain about you

·      to request erasure of the personal data we maintain about you

·      to request the restriction of our use of the personal data we maintain about you

·      to object at any time to the use of your personal data for direct marketing purposes, including profiling related to direct marketing

·      to restrict our processing of your personal data in certain circumstances

·      to withdraw any consent you previously provided to us at any time with effect for the future by contacting us. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.

·      to receive, in a structured, commonly used and machine-readable format, the personal data that you have provided to us about you, with your consent or based on a contract to which you are party. You also have the right to have this information transmitted to another data controller, where it is technically feasible.

The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.

If you want to exercise any of your rights, please contact us. In order to maintain the security of our customers' personal details, we may take reasonable steps to verify your identity before we disclose personal information to you in response to any request or make any corrections on request.

Data Retention

We keep the information you provide for the duration of our relationships, plus a reasonable period, generally for 7 years, in order to comply with legal requirements. 

How We Protect Personal Data

We take appropriate measures to ensure that your personal data are kept secure, in particular to protect your personal data against accidental unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. 

While we will do our best to protect your personal data, we cannot guarantee that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

Links To Other Websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you to review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

Get In Touch

If you have any questions or comments about this Privacy Policy, please contact us.