By Vanessa Mbeve is exclusively sold online at ByVanessaMbeve.com.

Occasionally, a product may become temporarily unavailable while you are completing your purchase. This can happen if a title is being updated, withdrawn from sale or there is a technical issue affecting its listing.

If this happens, please return to the product page later to check whether it has become available again.

Available payment methods will be displayed securely during checkout.

The payment options available to you may vary depending on your country, device and the payment services currently supported by our store.

You will always be able to review the total cost of your order before completing your purchase.

Because By Vanessa Mbeve are digital products, completed orders generally cannot be modified after purchase.

If you would like another item, you can simply place a new order through the store.

If you believe you purchased the wrong product or there is a problem with your order, please contact us for assistance.

Digital orders are normally processed shortly after payment is completed. Because access to your ebook may be provided immediately, an order generally cannot be cancelled once the digital product has been supplied.

If there is a problem with your purchase, please contact us and we will review the issue.

An order may occasionally be cancelled if your payment cannot be authorised, there is a problem verifying the transaction or a technical issue prevents us from completing the purchase.

If you were charged for an order that was subsequently cancelled, please contact us so we can investigate.

Yes. Commission requests are considered individually and may extend beyond works currently available in the digital collection.

Acceptance will depend on the nature of the request, availability and whether the proposed work is suitable for By Vanessa Mbeve.

Yes. Selected physical works are available by commission. Unlike the digital collection, commissioned physical works are produced individually and may be created for a particular person, space or purpose.

If you experience a problem accessing or downloading product you have purchased, please contact us with your order details and we will help you regain access where possible.

Digital purchases are licensed for personal use. This includes downloading, printing, framing and displaying the work for your own use, as well as personal gifting.

Commission enquiries can be submitted directly to By Vanessa Mbeve.

The nature of the work, dimensions, materials, pricing, timeframe and any other relevant requirements will be discussed before a commission is accepted.

If you accidentally purchase the same ebook more than once, please contact us with your order details.

We will review the duplicate transaction and determine the appropriate resolution.

Yes. By Vanessa Mbeve is an evolving body of work. New poetry and visual works will be introduced as they are created.

Unless expressly stated otherwise, copyright in original works remains with Vanessa Mbeve.

Purchasing a work provides the customer with the personal-use rights described above. It does not transfer copyright, authorship or commercial rights

Yes. Requests relating to commercial use, publication, reproduction, licensing or other uses outside the standard personal-use terms may be considered separately.

Please contact By Vanessa Mbeve with details of the proposed use.