Privacy Policy
At Palm Tote, we take your privacy seriously. This policy explains what information we collect when you use our website, how we use it, and what rights you have over it. If you have any questions at any point, we are always happy to help at hello@palmtote.com.
By using our website, you agree to the practices described in this policy.
What these terms mean
Throughout this policy, the following definitions apply:
— You — the individual using our website or placing an order with us — We / Palm Tote / the Company — Palm Tote, accessible at www.palmtote.com — Website — our website at www.palmtote.com — Personal Data — any information that identifies you or relates to you directly — Cookies — small files placed on your device that help us understand how you use our website
What information we collect
We collect two types of information when you use our website:
Personal Data Information you provide directly to us, including your name, email address, phone number and delivery address — typically shared when placing an order or getting in touch with us.
Usage Data Information collected automatically when you browse our website, such as your IP address, browser type, the pages you visit and the time you spend on them. This helps us understand how our website is being used and how we can improve it.
Cookies We use cookies to understand activity on our website and improve your experience. You can set your browser to refuse cookies at any time, though some parts of our website may not function as intended without them.
How we use your information
We use your personal data to:
— Process and fulfil your orders
— Manage your account if you have one
— Respond to your questions and enquiries
— Send you updates about your order or, where you have opted in, information about new products and offers
We will never sell your personal data to third parties.
Who we share your information with
We may share your data with trusted third-party service providers who help us operate our website and fulfil orders — such as payment processors and delivery partners. These providers are only given access to the information they need to perform their services, and are required to keep it confidential.
We may also disclose your data where required by law or to protect the rights and safety of Palm Tote and our customers.
How long we keep your information
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to meet any legal obligations. When your data is no longer needed, it is securely deleted.
International transfers
If you are accessing our website from outside the country in which our data is processed, please be aware that your information may be transferred and stored in a different jurisdiction. By using our website, you consent to this. We always take steps to ensure your data is handled securely, wherever it is processed.
Security
We take reasonable steps to protect your personal data from unauthorised access or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you have any concerns, please contact us directly.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their policies independently.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, the revised version will be posted on this page with an updated date. We encourage you to review this policy periodically.
Get in touch
If you have any questions about this policy or how we handle your data, please reach out — we are always happy to help.