Support Policy

At Pravn, we are committed to providing reliable and helpful customer support for all users who purchase or interact with our digital products, including ebooks, templates, journals, planners, and other downloadable resources. Our support services are designed to assist customers with genuine issues related to product access, delivery, and general usage queries.

All customer support for Pravn is provided only via email. Customers may contact us at pravn.contact@gmail.com for any support-related concerns. To ensure faster resolution, customers are advised to include their full name, order ID, product name, and a clear description of the issue in their support request.

Pravn provides support for issues such as non-receipt of digital products, broken download links, incorrect file delivery, payment-related confirmation issues, and basic usage guidance for our products. If a delivery issue is verified to be from our side, we will re-send the product or restore access without any additional charge.

Pravn does not provide support for issues caused by device incompatibility, unsupported software, lack of technical knowledge, or user error. Customers are responsible for ensuring that their device and software support the file format of the purchased product before placing an order. We also do not provide installation, configuration, or advanced technical training for any product unless explicitly stated on the product page.

Support is provided during standard working hours, and response times may vary depending on the volume of requests. While we aim to respond as quickly as possible, Pravn does not guarantee instant replies. Multiple follow-up emails for the same issue within a short time may delay the resolution process.

Pravn reserves the right to refuse support in cases of abusive language, threats, repeated false claims, misuse of products, violation of policies, or any behaviour deemed inappropriate. Support may also be denied if the request violates our Terms & Conditions, Refund Policy, or Cancellation Policy.

This Support Policy does not create any obligation for Pravn to provide refunds, cancellations, or compensations beyond what is already stated in our existing policies.

By contacting support and using our services, you agree to this Support Policy and its terms.