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Help & contact

DocPilotIA creates practical software and digital resources for international offices, project teams, educators and professionals. This page helps you choose an edition, understand delivery and find the right contact. For a product or order enquiry, email contact@docpilotia.com. Include the product name, language and order reference. Never send your password or payment-card details.

Before and after your purchase

LANGUAGE — Choose a product labelled EN for English software and FR for French software. Check the language of every included file and bonus before buying.

REQUIREMENTS — Check the operating system, installation method and licence scope. Local software and an institutional platform have different deployment requirements.

LICENCE — Follow the activation instructions supplied with your edition. For an activation issue, send the product name, language, order reference and error message to contact@docpilotia.com.

DOWNLOADS — After confirmed payment, use the receipt and access links supplied by Payhip. Existing purchases retain their access. Check your spam folder before requesting assistance.

INCLUDED FILES — Each product page lists the software, guides and any bonus book. A bonus is included only where the offer states it.

HOSTING AND SUPPORT — Hosting, domains, server administration and third-party services for institutional deployments are at the customer’s cost unless a separate agreement covers them. Refer to the offer for update and support terms.

PAYMENT AND TERMS — Payhip’s native checkout uses the store’s default language. Check the product language, selected licence and total before payment. Read the bilingual sales information for conditions and statutory rights.