New Feature: Customer Reviews
Last updated: October 21, 2024
One of the most highly requested features from a lot of sellers has been customer reviews. We’ve super happy to finally announce the release of this feature.
You’ll now be able to display reviews on your product pages from your customers. This is an example of how it can look:
There are two ways that people can leave reviews for your products:
- Clicking on the “Write a Review” button on product pages
- After purchase we can wait a specified number of days before emailing customers asking them to leave a review
We’ll also be able to detect which reviewers have purchased the product they’re reviewing and display a “Verified Buyer” badge next to their review.
For more details about how you can get started with customer reviews, please read this article.
If you also are looking for Payhip reviews, you can check that out here!
We love getting feedback, so let us know what you think or how we can improve this feature.
Payhip
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Comments
12 Comments
Can customers post photographs on the review?
Hi Waiwai,
Not at this time, however, it does make sense to have this enabled especially for physical products. It’s not on our immediate product roadmap so I can’t say when or if we might implement your feedback, but it will be on our radar!
Can I import reviews from another store (eg my Etsy store)?
Yes, you can send a request via email (contact@payhip.com) for this. It’s important you’ve added all your products to your Payhip store before we can migrate the reviews.
Can I reply comment from customer?
Sorry, it’s not possible to reply to comments from customers at this time. However, this would be a great feature to have and worth considering for our future updates.
Is there any way to retrieve the reviews in code, like an API or something like that?
Hi there. I’m very sorry but this is not possible at the moment.
I turned reviews on and I want to turn them off and have the reviews come off because I don’t have enough yet for it to be worth it. How do I get the review off the page?
Hi there! On your “Reviews Settings” page (https://payhip.com/reviews/settings) we do have the option to “Only Show Reviews Section On Product Page When Product Has Reviews”. If you switch that setting on, the reviews section will only appear once the product has some reviews.
this feature is not working for my site at all, I toggled it on, and it still does not work. my customers also cannot see the “view similar products” section either. please assist
Hey Brooke! Please email us at contact@payhip.com with the details/screenshots of what’s happening, and we can look into both issues for you 🙂
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