Selling Benefits In An Online World Experts
There are differences in how those benefits are reiterated online. For one, in a traditional setting, a salesperson is offline, engaged directly with a customer, who can interact with him/her one-on-one. This allows the salesperson to hear the objections that most customers have to buying the product. As any good marketer knows, the minute an objection is raised, the sale is almost finalized. That's because people generally want to be convinced to buy a product; they just have some small issue or objection that they haven't been able to resolve themselves. When a salesperson hears an objection, he/she typically will have a ready response as to why that objection is not the way it is perceived, and frames it differently to produce a statement of benefit for the prospective customer. This allows the customer to rationalize or harmonize his/her feelings so that the final sale is accomplished.
How can you do the same thing online, though, when the customer is anonymous; you don't see him/her and he/she doesn't see you? How do you know what his/her objections will be and what benefits to list when you can't even engage a website visitor to talk to him/her directly? The key is to brainstorm every possible objection that a customer might have and list the benefits of your product on a sales page that includes ALL of them.